Supervisor Airport Operations - Jacksonville, FL

VetJobs • Jacksonville, FL

14h • Onsite

About The Position

The Airport Operations Supervisor leads and develops JetBlue crewmembers and maintains strategic relationships with internal departments, customers, and, depending on the station, business partners. The role supports crewmember development through coaching and mentoring and partners with managers to execute operational strategy, support customer interactions, control costs, drive revenue, and uphold safety standards.

This leadership position directly oversees crewmembers who perform JetBlue’s airport operations above the wing, including customer check-in, baggage acceptance and tagging, flight boarding, customer connections, irregular operations, station operations, and the Baggage Service Office. The supervisor may assume Manager or General Manager responsibilities when those leaders are unavailable and may also provide administrative support depending on station size.

The position is on-site in Jacksonville, Florida, in an airport environment exposed to weather and elevated noise. It requires shift work and irregular hours. Physical demands include standing for extended periods and handling objects up to 50 pounds frequently and 70–100 pounds occasionally, with assistance from people or tools, as well as bending, crouching, and kneeling. The role may involve variable shifts, weekends, holidays, short-notice availability, and occasional overnight travel (10%).

Requirements

• High school diploma or GED.
• Three years of customer service, sales, or airline experience, or one year of JetBlue Customer Experience (CEX) experience.
• Ability to stand continuously for up to four hours at a time.
• Proficient written and verbal English.
• Ability to handle confidential information with professionalism and diplomacy.
• Ability to travel and work variable hours and flexible shifts, including weekends and holidays.
• Ability to perform under pressure and within fixed time constraints.
• Proficiency in Microsoft Office.
• Ability to use handheld radios and microphones to communicate with operations and make terminal announcements.
• Ability to work with payment methods including cash, credit cards, and travelers checks.
• Knowledge of cash management and record-keeping procedures.
• Ability to acquire and maintain a valid Security Identification Display Area (SIDA) Badge.
• Depending on location, ability to acquire and maintain United States Customs Clearance.
• Availability for occasional overnight travel (10%).
• Must pass a pre-employment drug test and be legally eligible to work in the country where the position is located. U.S. work authorization is required; visa sponsorship is not available.
• Internal candidates must be in good standing for attendance, performance, and safety.
• Ability to train new Airport Operations crewmembers during onboarding and take on additional operational and administrative responsibilities.
• Regular attendance and punctuality; ability to maintain a professional appearance and respond on short notice when needed.
• Must be an appropriate fit for JetBlue culture and exhibit its values of Safety, Caring, Integrity, Passion, and Fun.
• Must adhere to applicable laws and regulations, including FAA, OSHA, and DOT requirements, company policies and procedures, and risk controls.
• Physical ability to handle objects up to 50 pounds frequently and 70–100 pounds occasionally with assistance from other people or tools, and to bend, crouch, and kneel.
• Must be willing to work shift work and irregular hours due to irregular operations.

Nice To Haves

• Outstanding leadership capabilities, with the ability to lead, train, and motivate.
• One year of JetBlue CEX experience.
• One year of leadership or supervisory experience, preferably in the airline industry.
• Knowledge of Airport Operations and/or Ground Operations.
• Knowledge of Sabre.
• Knowledge of Flight Load Monitoring (FLM), Blue Eye, Complaint Resolution Official (CRO), and Ground Security Coordinator (GSC).
• Excellent time management and prioritization skills.
• Excellent customer service skills.
• Ability to think creatively.
• Bilingual skills.

Responsibilities

• Monitor and execute station safety and security programs, ensuring a safe and secure workplace for crewmembers, customers, business partners, aircraft, facilities, and ground service equipment where applicable, and meet federal and local requirements.
• Lead and oversee customer service and hospitality consistent with JetBlue Promises; resolve escalated customer and crewmember issues.
• Support, coach, and train Airports crewmembers, encourage engagement, and contribute to their development through performance management and constructive feedback.
• Brief crewmembers and/or business partners before each shift and report relevant shift information, including maintenance issues and cancellations, to the crewleader on duty.
• Identify operational challenges and implement improvements to support on-time performance initiatives.
• Support management in executing operational strategy and assume Manager or General Manager responsibilities when those leaders are unavailable.
• Direct crewmembers through operational issues and coordinate with stakeholders and business partners to support day-to-day collaboration and accountability.
• Obtain and maintain Airport and/or Ground Operations qualifications as required.
• Ensure policies and procedures comply with System Airports Performance and Quality (SAPQ) and applicable federal regulations and standards; escalate non-compliance and other operational issues and monitor events.
• Partner with JetBlue University, including the JBU Field Educator, to ensure effective training that supports customer interactions and safety standards.
• Evaluate daily crewmember schedules and assignments, anticipate staffing challenges, and assign crewmembers to applicable areas during regular and irregular operations.
• Perform frontline duties and assist frontline crewmembers as needed.
• Provide administrative support when assigned and perform other duties, including special projects.
• Train new Airport Operations crewmembers during onboarding and take on additional operational and administrative responsibilities.
• Maintain regular attendance and punctuality, a professional appearance, and availability for flexible hours or short-notice response as needed.
• Promote safety as a Safety Ambassador, support JetBlue’s Safety Management System, identify and report safety or security concerns, and follow applicable laws, regulations, company policies, procedures, and risk controls.
• When working or traveling on JetBlue flights and time permits, assist with light aircraft cleaning if capable.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED