Supervisor, Aircraft Towing

Menzies Aviation Careers•College Park, GA

About The Position

This role supervises a team of agents who tow aircraft, including layover aircraft upon arrival or departure. The Supervisor drives and operates specialized vehicles and ensures towing operations follow established procedures, company standards, and airline policies. The role supports safe, smooth operations on the tarmac in a fast-paced aviation environment. The position also involves coordinating resources with the planning manager, overseeing aircraft pushbacks and communications with flight crews, completing shift reports and internal audits, and supporting employee performance and disciplinary processes. Work is primarily outdoors and may involve variable shifts, weekends, and holidays.

Requirements

Must be at least 18 years of age.
High school diploma, GED, or equivalent.
Valid Aeronautical Radio License (ROC-A).
Valid AVOP and ability to pass the D AVOP written and practical exam.
At least 6 months of ramp experience.
Pass a pre-employment drug screen.
Ability to push, pull, and lift up to 70 lbs when required.
Proficient spoken, written, and reading English.
Valid driver’s license with a good driving record.
Pass an FBI background check and obtain a US Customs seal.
Ability to meet and maintain the security level required for the position.
Availability and flexibility to work variable shifts, including weekends and holidays if required.
Reliability in a role where customers and coworkers depend on the employee.
Computer literacy, including basic knowledge of MS Office and related programs.
Previous airline or aviation operational knowledge.
Familiarity with GOMs, airline procedures, airport procedures, and airport legislation.
Fully versed in SGHA concepts.
KPI/SLA driven, with the ability to meet customer expectations by delivering excellence.

Nice To Haves

Prior aircraft towing experience.
Prior brake-riding experience.

Responsibilities

Supervise towing agents and allocate resources in conjunction with the planning manager.
Tow different types of aircraft safely and securely.
Complete shift reports and internal audits.
Inspect the tow tractor and tow bar before each use.
Ensure safe pushbacks and communicate with the flight crew during pushbacks.
Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
Communicate with Apron Control and Ground Control.
Prepare disciplinary incident and termination reports as needed for violations of company policy.
Ensure tasks are performed in accordance with company and airline-specific procedures and policies.
Attend mandatory training required by the company and airlines for the role.
Assist in preparing performance evaluation forms.
Perform other duties as assigned.
Take reasonable care of personal and others’ health, safety, and wellbeing at work, following provided information, training, and workplace health and safety rules or procedures.