Supervisor Aircraft Appearance - MDW

Southwest Airlines • Chicago, IL

3d • $85,300 - $94,800 • Onsite

About The Position

The Supervisor Aircraft Appearance supports our Purpose by providing overall supervision, performance management, training, and support of assigned Aircraft Appearance personnel and operations. This role provides positive Leadership and ensures Aircraft Appearance delivers legendary Customer Service to both internal and external Customers. The Supervisor Aircraft Appearance is a skilled communicator and strong people leader who looks forward to making a meaningful impact on Technical Operations in Chicago. This role supports all hours of the Southwest Operation, including early mornings, late evenings, and holidays. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Model the Southwest Way: Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees. Adhere to Company Values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment. Invest in Leadership and self-growth through participating in continuous learning and development.

Requirements

• High School Diploma or GED
• Demonstrated experience in directly or indirectly leading team(s)
• Fully functioning, broad knowledge in: Aircraft Appearance or other Airline Operations
• Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Ability to access restricted areas requiring climbing, crawling, and kneeling
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Must be able to work varying shifts including nights and weekends
• Must be able to work extended hours as necessary to meet deadlines
• Must be able to travel with some overnight stays to meet the requirements of the position
• Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
• Ability to think like an owner. Demonstrates a high level of responsibility and provides direction in a Team-oriented, cross-functional environment
• Ability to communicate in a flexible and effective manner (written, oral, interpersonal)
• Ability to work independently to achieve results and in a Team environment
• Ability to apply logical approaches to solving problems and identifying solutions
• Proficient in Microsoft Office tools (Excel, PowerPoint, Word, Teams, etc.)
• Skilled in team-building and consensus-building
• Ability to build strong interpersonal relationships and lead through influence
• Ability to learn and utilize all Southwest Airlines and Tech Ops Department software programs
• Skilled ability to lead, and to establish a positive attitude with assigned personnel and other Company Employees

Responsibilities

• Provides supervision of all Aircraft Appearance Technicians on duty
• Ensures workplace safety and that all OSHA and HAZMAT requirements are met
• Ensures compliance with all TSA security requirements
• Monitors productivity and labor hour requirements
• Ensures the collective bargaining agreement is followed
• Requests, assigns, and approves overtime
• Ensures compliance of Aircraft Appearance program and task card requirements
• Monitors, inspects and approves the completed work of aircraft exterior and interior cleaning performed on shift
• Monitors Lead Appearance Technician assignments of personnel
• Maintains accurate records of work accomplished each shift and provide turnover report
• Ensures the Hangar and Line facilities are clean before the end of the shift
• Monitors and orders cleaning supplies and notifies the Manager of Aircraft Appearance of any needs
• Monitors sick leave and leaves of absence of all Appearance Technicians and takes appropriate action, including discipline when necessary
• Ensures Aircraft Cleaning Vendor is complying with proper cleaning and security search procedures/policies and documentation.
• Conducts quality audits on Aircraft Cleaning Vendor and submits results to both SWA and Vendor Leadership
• May perform other job duties as directed by Employee's Leaders

Benefits

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k)-retirement savings with Company contributions up to 9.3% of your eligible earnings
• Potential for annual Profit-sharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED