Supervisor, Advisor Tech Services

Cetera Financial Group•Dallas, TX

2d•Hybrid

About The Position

Cetera is seeking a Supervisor for its Advisor Tech Services team to lead the delivery of high-touch, personalized support to advisors through phone support, advisor emails, and online requests. The supervisor will foster accountability, ownership, and problem resolution so advisor interactions result in a positive, seamless experience. This is a hybrid role requiring 2–3 days per week in the office, and candidates must be located near the hub location in Coppell, Texas.

Requirements

High school diploma or equivalent.
5 years of related experience in financial services.
1 year of supervisory or team leadership experience.
Experience in customer service or operations.
Experience in the financial industry.
Experience leading a team.
Proficiency in Microsoft Office suite.
Strong verbal and written communication skills.
Friendly and professional demeanor.
Ability to work quickly under pressure and be self-motivated.

Nice To Haves

Bachelor’s degree.
Prior experience working in an advisor office.
SIE or other FINRA licensing.
Familiarity with Schwab, Fidelity, or Pershing, and systems such as Orion and Envestnet.

Responsibilities

Cultivate one-on-one relationships with advisors and their staff.
Supervise a team serving as the primary point of contact for advisor offices.
Ensure team members take ownership of inquiries from initiation through resolution by phone and/or email.
Support inquiries involving new account openings, trading accounts, money movement transactions, account billing, and account performance reporting.
Handle escalations of complex cases.
Provide advisors with support for key technologies.
Use Salesforce CRM to accurately record and track service requests and ensure follow-up.
Provide development and daily task coaching to team members.
Provide training to teams as necessary.
Monitor team key performance and metrics reporting.
Participate in hiring new associates for the team.