Supervisor - Adult Outpatient - Pines Location

Frontier Behavioral Health•Spokane Valley, WA

14d•$73,852 - $97,044•Hybrid

About The Position

Frontier Behavioral Health (FBH) is a non-profit organization with over 100 years of experience in Spokane, dedicated to understanding and addressing the behavioral health needs of the community. Our programs offer evidence-based treatment to adults, youth, and seniors facing a variety of behavioral health challenges. As a Trauma-Informed Care Organization, we are committed to fostering recovery and empowering clients to lead fulfilling lives. We are seeking individuals who want to make a positive impact and join our mission. Our Adult Outpatient Services utilize a person-centered model to support individuals aged 18 and older with mental health issues. We focus on aligning treatment objectives with evidence-based clinical practices and prioritize building therapeutic relationships that promote resiliency and recovery. Services include individual and group therapy, psychoeducational classes, special population consultations, case management, psychiatric medication management, and peer support. The Supervisor will provide direct supervision to clinical staff, deliver direct services to adults and/or children and families as assigned, and ensure customer satisfaction. Responsibilities include training staff, participating in program planning and evaluation, providing consultation and education, managing case management services, and participating in peer review and administrative meetings. The role also involves monitoring communication, maintaining customer service standards, collaborating with community resources, ensuring charting and paperwork compliance, fostering positive working relationships, adhering to state regulations and FBH policies, advising on personnel matters, and ensuring equal opportunity for staff.

Requirements

Master's degree in a behavioral health related field.
Two years post master’s degree professional experience in clinical work and coordination of treatment services.
Meet the requirements of a mental health professional as defined by WAC 246-341-0200 which means at the time of hire must have applied for one of the following WA State Department of Health credentials and showing "pending" on their website: Licensed Agency Affiliated Counselor (LAAC) OR License Mental Health Counselor Associate (LMHCA) OR Licensed Independent Clinical Social Worker Associate (LICSWA) OR Licensed Marriage and Family Therapist Associate (LMFTA) AND THEN Credential must be active with DOH within 6 months of hire date unless currently meeting preferred licensure credential requirement below.
Must have an unrestricted and valid driver’s license, active car insurance and must be willing to use their personal vehicle in the course of work.

Nice To Haves

Active DOH licensure (e.g., LMHC, LICSW, LMFT) in the State of Washington (Licensed employees have the title Supervisor II)
Previous supervisory experience preferred.
Knowledge of models of service delivery including groups, skills training, brief/focused therapy, community-based intervention for children and/or adults with serious and persistent mental illness.
Demonstrated ability to train and supervise staff in clinical service delivery, case conceptualization and assure staff compliance with administrative requirements.
Must possess excellent communication skills, including the ability to send and receive oral and written messages, in a clear, positive, prompt, and appropriate manner, while maintaining customer confidentiality.
Knowledge of Washington Administrative Codes and statues pertaining to the treatment and delivery of mental health services.
Capacity to work cooperatively, independently, and creatively in order to accomplish assigned responsibilities.
Capacity to display a positive, optimistic, accepting attitude toward staff, clients, and the community.
Sensitivity to individuals’ unique cultural characteristics, and to the challenges faced by the socioeconomically disadvantaged.

Responsibilities

Provide direct supervision to assigned clinical staff.
Provide direct service to adults and/or children and families as assigned by Director.
Facilitate internal and external customers satisfaction and responsiveness.
Participate in planning and evaluation of the program.
Train and supervise staff to ensure compliance and implementation of service goals and objectives.
Provide consultation and education to other FBH staff and to the community.
Provide direct case management services as required.
Participate in peer review, supervision, intake and diagnostic staffing’s, in-house educational and administrative meetings as directed.
Monitor and facilitate communication of staff, families we serve, interagency and treatment/client interaction.
Maintain and enhance customer service to ensure that both external and internal customers of FBH have a positive experience at FBH.
Work closely as necessary with other community resources, professionals and systems (e.g., law enforcement, DCFS) to support quality care and facilitate a collaborative partnership between FBH and other such entities.
Ensure all assigned staff perform FBH charting requirements, correspondence, Workday, and other paperwork in a complete and timely manner.
Establish and maintain a good working relationship with all FBH staff.
Understand and adhere to, and ensure all assigned staff comply with, all state WAC and RCW requirements and FBH policies and procedures.
Serve in an advisory capacity to the Program Administrator and Director in employment and assignment of agency personnel, including important issues within or pertaining to the agency and/or program.
Ensure equal opportunity for all assigned staff with regards to work assignments, training, promotions and other conditions and privileges of employment.
Interview, select and train new employees.
Plan, assign and direct work.
Mentor and coach employees, addressing performance or conduct issues as needed.
Address complaints and resolve problems.
May be assigned to supervise interns.
Provide supervision for licensure when eligible to be a DOH approved supervisor.
Requires travel to see clients in the community and travel between work sites.
Other duties as assigned.

Benefits

Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!
9 Paid Federal Holidays!
Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.
Compressed Workweek option for some positions resulting in up to additional 26 days off per year.
Medical, Dental and Vision
Retirement – 403b plan including standard 3% employer contribution plus an additional 3% employer match.
Flexible Spending Accounts
Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.
Signing Bonus!
No-cost licensure supervision for those pursuing clinical licensure.
Federal and State Loan Forgiveness Program for qualifying Programs.
Reimbursement of License/Certification application fee that is required for the position.
Free Employee Assistance Program
Staff Discounts at various FBH partners throughout Spokane!