Supervisor - Admitting - ED Registration - Full Time 8 hours Variable Shift (Non-Union, Exempt)
About The Position
The Patient Access Supervisor is responsible for overseeing the day-to-day activities of Patient Access Representatives, ensuring optimal performance in registration accuracy, collections, productivity, and quality. This role requires the ability to work under fast-paced and dynamic conditions with a high degree of accuracy and professionalism, across all departmental functions. The Supervisor must exhibit strong communication skills, demonstrate leadership, and collaborate with the Senior Manager/Manager to support departmental and organizational goals. This position serves as the acting manager in their absence and must be available for on-call duties and variable shifts as needed for business operations.
Requirements
- High School or equivalent
- 3 years - Experience in a Hospital Admitting Department.
- 1 - 2 years - Previous experience in a lead or supervisor role in patient access.
- In-depth knowledge of all functions of the Admitting Department.
- Proficiency in all insurance types, including government health programs (e.g., Medicare, Medicaid).
- Knowledge of hospital and departmental policies, EMTALA regulations, and registration standards.
- Strong communication skills, including the ability to speak, read, and write English proficiently.
- Demonstrated ability to work independently with minimal supervision.
- Proficiency with computers and medical terminology.
- Ability to effectively communicate with individuals from diverse socio-economic and ethnic backgrounds under stressful conditions.
- Strong interpersonal skills to foster positive working relationships with internal and external stakeholders.
- Basic Life Support (BLS) Healthcare Provider from American Heart Association - Within 30 days of hire.
- Management of Assaultive Behavior - MAB If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date.
Nice To Haves
- Bachelor’s Degree In related field.
Responsibilities
- Supervise and lead Patient Access Representatives in all aspects of registration performance, including point-of-service (POS) collections, productivity, and quality.
- Review department processes and demonstrate initiative in recommending and implementing improvements.
- Train, coach, and develop staff, fostering an environment that promotes morale, engagement, and professional growth.
- Identify performance deficiencies and opportunities for improvement; implement appropriate action plans.
- Assist in evaluating, counseling, and developing staff through regular performance appraisals.
- Enforce departmental policies, practices, procedures, and work rules in accordance with hospital and enterprise standards.
- Demonstrate effective problem-solving and conflict-resolution skills to manage internal and interdepartmental challenges.
- Respond to inquiries and requests, including emails, phone calls, and account issues, in a timely and professional manner.
- Manage operational metrics to ensure the department meets POS and DNFB (Discharged Not Final Billed) goals.
- Monitor and manage staff schedules, time-off approvals, meal breaks, and overtime to align with budgetary guidelines.
- Track and order department supplies, ensuring expenditures remain within the allocated monthly budget.
- Participate in interviewing, hiring, onboarding, and orientation of new staff.
- Attend meetings and complete assignments or escalations (e.g., encounters) in a timely manner.
- Perform other related duties as assigned with a positive, team-oriented attitude.
Benefits
- See What We Offer.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
