Supervisor, Administrative Team (Customs Brokerage)
About The Position
Metro Customs Brokers, a subsidiary of Omnitrans Inc., is looking for a Supervisor, Administrative Team to join their US Customs Brokerage division. This role involves leading and supervising the administrative team to ensure timely, accurate, compliant, and client-focused support for US Customs Brokerage operations. The Supervisor is responsible for workflow management, employee development, service standards, operational controls, continuous improvement, and achieving departmental key performance indicators. The company emphasizes a human work environment where collaboration, continuous improvement, and direct impact on customer experience are valued.
Requirements
- High school diploma required
- At least 2 years of supervisory or team-lead experience, preferably in customs brokerage or a regulated environment.
- Strong organizational, problem-solving, and employee coaching skills.
- Analytical skills and ability to use KPIs to monitor performance and identify improvements.
- Excellent communication, judgment, and interpersonal skills.
- Proficiency in Microsoft Office and the ability to learn operational systems.
- Strong attention to detail and commitment to accuracy, compliance, service, and confidentiality.
Nice To Haves
- post-secondary education is an asset
Responsibilities
- Coordinate and monitor daily activities related to statements, rejects, billing, recordkeeping, new account onboarding, and other administrative functions to ensure deadlines and service standards are met.
- Ensure compliance with U.S. Customs and Border Protection (CBP) requirements, company procedures, recordkeeping obligations, and audit requirements.
- Identify and address recurring errors and control gaps.
- Provide operational guidance, resolve day-to-day issues, and ensure escalations are properly documented and addressed in a timely manner.
- Coordinate schedules, attendance, cross-training, and backup coverage.
- Monitor workloads and recommend resource adjustments as needed.
- Set clear expectations, conduct regular one-on-one and team meetings, provide coaching and feedback, recognize performance, and address performance or attendance concerns.
- Support employee onboarding, maintain training plans, identify skill gaps, and strengthen team capabilities through cross-training, coaching, and knowledge sharing.
- Identify opportunities to improve efficiency, reduce manual work, enhance accuracy, and strengthen operational controls.
- Recommend process changes and implement approved improvements.
- Collaborate with Brokerage, Accounting, IT, Client Services, Sales, and other departments to resolve issues, improve workflows, and ensure effective communication between teams.
- Prepare timely updates on workload, service levels, KPIs, staffing, operational risks, corrective actions, and process improvement initiatives.
- Supervise and support a team of 4–6 employees, ensuring departmental goals and service standards are met.
- Assign work, set priorities, monitor performance, and address issues promptly and consistently.
- Provide clear direction, coaching, feedback, and ongoing support to employees.
- Ensure consistent application of procedures, policies, and compliance requirements.
- Support the implementation of approved process changes and promote a collaborative, respectful work environment.
- Protect confidential employee, client, company, and government information.
Benefits
- complete insurance program
- 401K and contribution of the company
- A work environment that allows you to bring your ideas to life and develop your potential.
- Work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
