Supervisor- ACS Training & Program Administration
About The Position
The Supervisor, ACS Training and Program Administration is responsible for providing administrative and operational support to the Airport Customer Service Training & Standards team and ACS Senior Leadership. The role assists with training administration, data tracking, reporting, course management, and special projects that support Airport Customer Service operations across the network. Additionally, this position will be responsible for supporting Frontier Airlines' Left on Board (LOB) program by coordinating the identification, tracking, documentation, and return of customer belongings left onboard the aircraft. This position serves as a key liaison between stations and our customers to ensure left on-board items are handled efficiently and quickly returned to customers.
Requirements
- Bachelor’s degree (or equivalent, relevant work experience) required
- Minimum of five years of administrative, customer service, training, or operational support experience.
- Strong organizational and time management skills.
- Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, and Teams.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Strong attention to detail and accuracy.
- Strong oral, written and presentation communication skills.
- Knowledge of Microsoft products.
- Ability to prioritize assignments.
- Must be able to demonstrate the highest standards of integrity, accountability, and ethical conduct when handling cash, financial transactions, and company assets.
- Must be able to pass criminal background and drug screening.
Responsibilities
- Ensure accuracy and integrity of ACS training and operational records.
- Assist with audit preparation and documentation requests.
- Respond to inquiries regarding training assignments and course access.
- Process training requests, including course resets and enrollment updates.
- Create and maintain training rosters for instructor-led and virtual training classes.
- Manage the day-to-day administration of Frontier's Left on Board (LOB) program.
- Monitor and track all reported left-on-board items received from stations.
- Maintain accurate records and documentation of all LOB activity.
- Identify trends and recurring issues related to onboard lost items and provide recommendations for improvement.
- Work with stations and customers to facilitate the recovery and return of items left onboard.
- Provide administrative support to the ACS Leadership Team.
- Support department projects and operational initiatives.
- Assist with review of Baggage Claim files to ensure accuracy.
- Lead or participate in special projects and cross-functional initiatives as assigned.
- Support broader ACS department goals and priorities.
Benefits
- Medical, dental and vision coverage
- 401(k) retirement savings options
- Paid holidays, vacation time and sick time
- Travel privileges on Frontier Airlines and participating partner airlines, based on current program rules and availability
- Buddy passes, based on eligibility and program rules
- Travel-related discounts and employee discounts on select products, services and vendors
- A hybrid schedule for eligible headquarters roles based in Denver, Colorado
- Business casual dress options for eligible corporate and support roles
- Employee support programs and resources, including the HOPE League, Frontier Airlines’ nonprofit organization
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
