Supervisor, Account Services

Attention Arc•Durham, NC

13d

About The Position

At Attention Arc, we exist to make media matter. As part of our Account Services team — the Connectors — you are the bridge between ambition and execution, turning client needs into clear, actionable direction. You connect people, ideas, and disciplines to ensure every piece of the puzzle works together with purpose. As a Supervisor, you lead the day-to-day relationship with clients while guiding internal teams toward smarter, more intentional work. You bring structure to complexity, momentum to collaboration, and care to every interaction — helping both clients and teams move forward with clarity, confidence, and impact.

Requirements

4–6+ years of experience in media planning, account management, or related roles
Strong foundation in media strategy, channels, and performance-driven planning
Demonstrated ability to translate data and insights into clear, actionable recommendations
Excellent communication skills — clear, concise, and grounded in Clarity and Connection
Proven ability to manage multiple accounts and priorities with organization and attention to detail
Experience mentoring or guiding junior team members with accountability and care
Proficiency in Excel, PowerPoint, and media planning/analytics tools

Responsibilities

Serve as the primary day-to-day client lead, building trust through proactive communication, reliability, and insight-driven thinking.
Translate business goals into clear media direction, ensuring clients understand not just what we’re doing, but why it matters.
Lead conversations with confidence and empathy — balancing transparency with thoughtful guidance.
Model Truth With Heart by communicating directly, constructively, and with intention.
Guide the development of media strategies grounded in audience insight, data, and thoughtful reasoning.
Ensure plans reflect deliberate choices — balancing creativity, performance, and accountability.
Partner cross-functionally to bring plans to life with precision, from activation through optimization.
Turn performance into insight, delivering clear recommendations that move work forward.
Lead, coach, and develop planners at varying levels, strengthening both craft and confidence.
Create an environment where people feel supported, challenged, and empowered to grow.
Foster No Sidelines collaboration — ensuring every voice is heard and every team is aligned.
Provide clear, actionable feedback that builds capability and drives continuous improvement.
Own the flow of work across accounts, ensuring deliverables are thoughtful, timely, and aligned to outcomes.
Bring structure and clarity to processes, enabling teams to work smarter and more efficiently.
Lead key client touchpoints with preparation and purpose, making every interaction count.
Uphold a high standard for quality, accuracy, and completeness across all outputs.