Client Services Account Supervisor, Theater
About The Position
Client Services Account Supervisor, Theater AKA NYC is an award-winning, fully integrated advertising agency with unparalleled expertise across the arts & entertainment, leisure, travel, retail, and tourism sectors. We are content-forward and data-fueled with a proven record of delivering cross-platform campaigns that get results. We are proud to partner with some of the most iconic names in entertainment, culture, and live experiences. Our client roster includes Broadway’s biggest shows, world-renowned institutions like The Metropolitan Museum of Art , vibrant attractions such as The New York Botanical Garden , and dynamic sports organizations like the Harlem Globetrotters. From the magic of live theatre to the energy of stadiums and the wonder of cultural landmarks, we craft campaigns that connect audiences with real experiences – providing real stories, real emotions and real connections. AKA NYC is seeking an ambitious Account Supervisor to manage theatrical accounts. Reporting to the Senior Vice President, Head of Theater, the Account Supervisor is a full-time exempt position that is based in New York City. WHAT YOU'LL DO (IN BRIEF): Client Collaboration: Serve as a primary point of contact for a select number of our theatrical clients. Campaign management: Develop and deliver sound campaign strategy and planning across multiple accounts in collaboration with the Group Account Director and/or SVP. Manage ongoing client projects, translating briefs into action, monitoring progress throughout the agency, and ensuring delivery of desired results. Cross-Department Collaboration: Develop and maintain excellent working relationships between the Client Services team and other departments. Drive the team to deliver outstanding client service by anticipating, recognizing, and meeting client needs. Finance Management: Manage project finances to meet budgetary goals and ensure overall profitability. Ensure weekly billing takes place on all accounts. Leading & Mentoring: Oversee the day-to-day work of Account Managers and Coordinators, ensuring high-quality output while supporting the Group Account Director in training, coaching, and developing the team.
Requirements
- 5 - 7 years of experience in a marketing/advertising role (ideally servicing the entertainment industry)
- Understands and delivers against financial goals.
- Proven strategic thinker with the ability to problem solve and trouble shoot.
- Thorough knowledge of all AKA’s services.
- Ability to anticipate and deliver client needs.
- Ability to multitask, make decisions, and manage at entrepreneurial speed.
- Must be proficient in Microsoft Office, particularly PowerPoint and Excel, as well as Asana.
Responsibilities
- Serve as a primary point of contact for a select number of our theatrical clients.
- Develop and deliver sound campaign strategy and planning across multiple accounts in collaboration with the Group Account Director and/or SVP.
- Manage ongoing client projects, translating briefs into action, monitoring progress throughout the agency, and ensuring delivery of desired results.
- Develop and maintain excellent working relationships between the Client Services team and other departments.
- Drive the team to deliver outstanding client service by anticipating, recognizing, and meeting client needs.
- Manage project finances to meet budgetary goals and ensure overall profitability.
- Ensure weekly billing takes place on all accounts.
- Oversee the day-to-day work of Account Managers and Coordinators, ensuring high-quality output while supporting the Group Account Director in training, coaching, and developing the team.
Benefits
- Comprehensive healthcare & dental – 100% employer-paid for employees
- Generous PTO policy, plus ½-day Summer Fridays to make the most of sunny days
- Hybrid work model – a balance of in-office collaboration (minimum three days per week) and flexibility
- Continuous growth & learning – annual Training & Development fund to sharpen your skills
- Financial wellness perks – student loan repayment or tuition assistance based on tenure
- Paid parental leave – up to 12 weeks to support growing families
- Sabbatical opportunities – recharge and return inspired with paid time off for long-term employees
- A pet-friendly office – because great ideas come with great company
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
