Supervisor, Patient Account Services

Northwell Health

About The Position

Supervises and monitors the billing staff and daily operations of various health system sites to ensure that billing related functions are performed in an efficient manner consistent with department policies and procedures.

Requirements

Associate's Degree required, or equivalent combination of education and related experience.
4-6 years of relevant experience and 0-2 years of leadership / management experience, required.

Responsibilities

Promotes Patient Account Services department goals by selecting, motivating, and training capable team members.
Leads the activities of assigned Patient Account Services team members by communicating and providing guidance toward achieving department objectives.
Interfaces with physicians and administrators to ensure financial growth and stability; apprises physicians of new and revised procedures.
Monitors accuracy of fee structure and reimbursement payment schedules from third party payers, all cash payment deposits and refunds; acts as resource person for resolution of complex billing situations.
Supervises, hires, trains, disciplines, and evaluates the performance of staff; ensures performance appraisals are completed in a timely manner.
Analyzes, recommends, implements, and monitors approved work-flow changes.
Assists in the recommendation, implementation, and evaluation of approved operating budget; maintains records, reports on performance, and recommends corrective action or justifies variances.
Prepares statistical and budgetary reports; reviews physicians’ charges against hospital account index; manages write-offs, adjust downs, bad debts and other delinquent accounts.
Coordinates clinical documentation requests to business office to ensure timely appeals.
Develops and implements policies and procedures to facilitate billing and maximize case collections.
Reviews and recommends improvements for financial management of each billing area.
Performs related duties as required.