PATIENT SERVICES SUPERVISOR

Compass Group • New York, NY

6d

About The Position

As a Patient Services Supervisor, you will assist in the successful daily operations and customer service functions of the Food & Nutrition Services Department within a healthcare setting. This role is an excellent opportunity for an energetic, service‑oriented professional seeking an entry point into foodservice leadership. You will play a key role in ensuring patient satisfaction, supporting meal service operations, and collaborating with clinical and foodservice teams.

Requirements

• Minimum of two (2) years of foodservice experience
• Experience in restaurants, hotels, corporate dining, education, military, healthcare, or related foodservice environments
• Working knowledge of foodservice trends with a focus on quality, production, sanitation, food cost control, and presentation
• Demonstrated supervisory, leadership, coaching, and team‑building skills
• Strong written and verbal communication skills with the ability to interact effectively with management, clients, patients, and associates
• Basic computer proficiency, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and internet applications
• Minimum education requirement: High School Diploma or GED

Nice To Haves

• ServSafe® certification preferred

Responsibilities

• Ensure patient and client satisfaction by meeting and exceeding service expectations
• Provide approved menu alternatives in accordance with prescribed diets, food allergies, sensitivities, and cultural, ethnic, or religious preferences
• Interact daily with nursing staff to evaluate patient meal selection, tray accuracy, delivery, and retrieval processes
• Respond promptly to patient concerns or complaints and escalate issues to leadership as appropriate
• Assist with overall foodservice operations, with a strong focus on patient meal assembly and delivery
• Support quality improvement initiatives, sanitation practices, infection control protocols, and facility standards
• Perform additional duties as assigned to support departmental goals

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED