Supervisor - Account Management

Holman Automotive•Mount Laurel, NJ

45d•Hybrid

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Principal Purpose of Position: Supports the personal and career development of all assigned employees Supervises the activities of assigned employees, manages workload, monitors attendance, and conducts performance reviews Interact with sales force to ensure that client service levels and expectations are maintained exceeded Support the sales force by participating in meetings with prospects as a subject matter expert on our custom service solutions Maintain awareness to ARI's position in the market. Also must have knowledge of our competition's strengths and weaknesses as it relates to program offerings and services Support their team members in developing, proposing and implementing strategic initiatives for their clients' Searches for opportunities to increase ARI business Engages in heavy client interaction and resolves any conflict between clients and various ARI departments Recommends process improvements to increase client efficiency Supports the development and presentation of customized Business Reviews that outline the client's expenses, compliance and program utilization Develops plans of action to address areas of opportunity based on industry best practices Participates in the recruiting and hiring of new staff members Responsible for the initial training of new hires as well as the ongoing development of their assigned team members Manages and proctors departmental meetings and training sessions Manages the transition of accounts and sensitive client communications Promotes client retention by providing exemplary customer service at all times Perform all other duties and special projects as assigned

Requirements

Bachelor's degree in Business Administration or equivalent business experience
Extensive experience in customer service and a thorough understanding of the fleet management industry and manufacturers vehicles and specifications
Advanced Microsoft Office skills
Complete knowledge of ARI systems.
Experience in building relationships and managing dynamic teams
Strong supervisory skills and the ability to train and develop assigned employees.
Must be able to think critically at a strategic level
Ability to manage multiple priorities, pay close attention to detail and have follow-up skills.
Must have presentation and meeting management skills
Ability to align customer needs with ARI programs, processes and/or industry best practices.
Dedication to both personal and career growth
Action-oriented with the drive to take initiative and accountability for decision-making
Ability to effectively communicate, both orally and in writing, to all levels of employees and customers
Commitment to total customer service

Responsibilities

Supports the personal and career development of all assigned employees
Supervises the activities of assigned employees, manages workload, monitors attendance, and conducts performance reviews
Interact with sales force to ensure that client service levels and expectations are maintained exceeded
Support the sales force by participating in meetings with prospects as a subject matter expert on our custom service solutions
Maintain awareness to ARI's position in the market. Also must have knowledge of our competition's strengths and weaknesses as it relates to program offerings and services
Support their team members in developing, proposing and implementing strategic initiatives for their clients'
Searches for opportunities to increase ARI business
Engages in heavy client interaction and resolves any conflict between clients and various ARI departments
Recommends process improvements to increase client efficiency
Supports the development and presentation of customized Business Reviews that outline the client's expenses, compliance and program utilization
Develops plans of action to address areas of opportunity based on industry best practices
Participates in the recruiting and hiring of new staff members
Responsible for the initial training of new hires as well as the ongoing development of their assigned team members
Manages and proctors departmental meetings and training sessions
Manages the transition of accounts and sensitive client communications
Promotes client retention by providing exemplary customer service at all times
Perform all other duties and special projects as assigned
Align individual performance expectations in order for Account Executives to meet or exceed in departmental and organizational goals
Fair, constructive, and timely feedback towards performance expectations and goals that results in improved client satisfaction
Limit client and internal escalations by providing pro-active solutions, Account Executive coaching and progressive discipline
Increased employee morale and satisfaction of role through recognition, feedback, and development of team environment
Collaborate with peers to solution team concerns and promote new ideas to measure results