Supervisor, Account Management

Navitus Health Solutions, LLC

3d•Remote

About The Position

Navitus Health Solutions is seeking a Supervisor, Account Management to join our team! The Supervisor, Account Management will lead a team of Account Managers and Sr. Account Managers as well as hold a small book of business comprised of key accounts. The Supervisor will be responsible for the coaching, development and performance of a team as well as serve as a resource for escalated client situations. Coaching the team on the core competencies of their role will be an essential part of the role. Forming incoming and rising talent across our Customer Success department is vital to our continued success and growth strategies. Is this you? Find out more below!

Requirements

Bachelor's degree in business, marketing, hospitality management or related area, or equivalent work experience, required
2+ years of account management experience with increasing levels of responsibility required
5+ years of experience in a customer service role required
1+ years of leadership experience, direct or indirect, required
Knowledge of pharmacy benefits management, insurance, or health care industry required
Experience in coaching and/or developing others required
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees

Responsibilities

Lead a team of Account Managers and Sr. Account Managers
Work with team members on an individual basis to develop core competencies including leadership and critical thinking skills
Provide feedback and coaching to team members on a regular basis to create accountability and sustain performance
Serve as an escalation point for critical client issues and or operational challenges
Develop and maintain a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention
Collaborate with multiple internal stakeholders and external vendor partners to ensure best-in-class customer service and benefit solutions delivered efficiently and effectively
Facilitate and/or participate in client meetings to advise and advance resolution of open action items and/or provide routine status updates
Facilitate the process for benefit changes on behalf of clients and provides direction on how those changes need to be implemented
Support client renewal activities in partnership with the Account Executive and Clinical Account Executive
Support clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support, and other tasks as needed
May require participation in conference calls, attendance at meetings, or travel outside of normal business hours
Other duties as assigned