Supervisor, Academic Support

Mt. San Jacinto College•Menifee, CA

About The Position

The Supervisor, Academic Support oversees the daily operations of libraries and learning resources centers in alignment with institutional standards and integrated planning. Under the direction of the area administrator, this position ensures equity-minded services support student learning and coordinates activities with other divisions and departments to provide synchronized, high-quality services. The position serves District-wide, and the employee may be assigned to any district facility; work hours and worksites may change based on department needs. A six-month probationary period must be completed successfully before the employee is considered permanent. The supervisor oversees academic support operations and services, including learning centers, libraries, computer labs, math and writing centers, tutoring centers, PALS tutoring, Supplemental Instruction, embedded tutoring, and other learning resources. The role coordinates tutoring programs and training, develops technical library services in collaboration with librarians, supervises classified staff and student workers, manages budgets, and supports outreach and the effective use of resources. The supervisor also oversees technology and facility maintenance, inventories, records and reporting, patron concerns, program compliance, and continuous improvement of student-centered, equity-minded services. The position requires a bachelor's degree from an accredited institution and two years of increasingly responsible experience coordinating or providing instructional and non-instructional services to adults in a learning center environment, preferably at a community college, or an equivalent combination of education, training, and experience. Travel between District locations is required, and the incumbent is responsible for securing transportation. The work is primarily sedentary in a standard office environment, with occasional standing, walking, bending, stooping, kneeling, reaching, pushing, and pulling. Employees must be able to lift, carry, push, and pull materials and objects weighing up to 20 pounds.

Requirements

Bachelor's degree from an accredited institution; transcript must be attached.
Two years of increasingly responsible experience coordinating or providing instructional and non-instructional services to adults in a learning center environment, preferably in a community college; or an equivalent combination of education, training, and experience.
Knowledge of methods, practices, terminology, and procedures involved in operating libraries and learning-resource centers.
Knowledge of library systems and practices, including acquisition, processing, cataloging, circulation, and automation.
Knowledge of supervision and training principles and practices.
Knowledge of office procedures, methods, and equipment; office productivity applications; and library and learning-resource software and equipment.
Knowledge of inventory and records-management procedures, basic mathematics, business letter writing and report preparation, customer service and public relations, and program planning and review.
Ability to schedule, coordinate, and chair meetings; manage conflict and build consensus; and organize work to meet changing priorities and deadlines.
Ability to analyze fiscal information and develop and maintain budgets.
Ability to understand and carry out oral and written directions; communicate effectively orally and in writing; and exercise initiative and independent judgment.
Ability to research solutions, prepare reports from varied data sources, and maintain current knowledge of relevant methods and technologies.
Ability to conduct and review research studies and surveys regarding project constituents, clients, and trends.
Ability to demonstrate sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff.
Travel between District locations is required; the incumbent is responsible for securing transportation to assigned locations.
Must be able to lift, carry, push, and pull materials and objects weighing up to 20 pounds.
Application materials must not include date of birth, Social Security number, photographs, URLs, QR codes, LinkedIn profiles, or other embedded links directing to personal information or external websites, except where information appears by default in transcripts.

Nice To Haves

Experience in a community college learning-center environment.

Responsibilities

Supervise, plan, and oversee daily technical and public operations of academic support services, including learning centers, libraries, computer labs, math and writing centers, tutoring centers, PALS tutoring, Supplemental Instruction, embedded tutoring, and other learning resources.
Oversee, coordinate, and assess tutoring services, program activities, and student learning resources; collaborate with the Dean and faculty leaders on tutor training that meets accreditation and national tutoring association certification standards.
Maintain consistent, quality services and adapt tutoring and learning resources to address equity gaps in course success and degree or certificate completion.
Develop and implement technical library services, processes, and systems, including acquisition, cataloging, processing, electronic databases, and automation systems, in collaboration with librarians.
Monitor daily staffing and coverage; assist in recommending staffing levels and priorities; participate in hiring; and train, schedule, supervise, and evaluate classified staff and student workers.
Develop, monitor, and maintain department budgets in accordance with District policies and procedures, including processes for categorical and District budgets within tutor centers.
Coordinate outreach and presentations to the District community and assist faculty and students in using learning-resource equipment and technology.
Plan, coordinate, and participate in library and learning-resource inventories.
Address patron and public concerns, maintain a system for tracking concerns, resolve discrepancies between center activities, coordinate service alignment, and communicate results as appropriate.
Attend meetings; serve as liaison to District staff and outside agencies; and participate in related boards and committees representing District interests.
Oversee technical support, maintenance, and updates for public-use technology and learning-support systems; recommend and coordinate purchases and assist with implementation of new technology.
Monitor maintenance of library, laboratory, and learning-resource facilities.
Manage detailed records and files regarding budgets, personnel, facilities, student attendance, and activities; prepare reports for state and District use; compile information, conduct surveys, and respond to information requests.
Support the area administrator in evaluating and improving operational systems, aligning processes District-wide, and ensuring student-centered, equity-minded services.
Assist with planning, developing, and administering departmental policies, procedures, and services; implement policy changes; analyze program compliance and update programs as needed; and participate in program planning and review.
Perform other related duties as assigned.