Supervision Specialist Senior - PNC Wealth Management

PNC Bank•Pittsburgh, PA

1d•Onsite

About The Position

Responsible for the supervision, trade review, and/or new accounts of Financial Advisors (FA) and registered branches in assigned regions to ensure compliance with securities and insurance industry rules and regulations and firm policy. Review surveillance alerts and reports assigned to them on a regional or centralized level to identify patterns, trends and/or concerns in regards to FAs' sales practice activity. Review trades and/or new accounts; diagnose, raise and process escalations, as well as other items requiring principal review and approval at the regional level. Cross-trained on multiple approved products, and considered an SME expected to handle escalated Level 2 review and more complex cases. Conduct proactive training, coaching and mentoring of registered reps (RR), complete trend analysis, and engage in complaint resolution and branch/hub audits. Responsible for initiating supervision-related projects, updating procedures, and assumes heightened responsibilities within the territory and complex review for patterns and trends. Works closely with Operations, Regional Supervision, Financial Advisors, Sales Management and support staff, Compliance, Legal and Risk partners to assist with escalations, legal matters, complaints, new account approvals and daily trade review. Collaborates with various business partners including Legal, Risk, Compliance, Product and external partners, etc. to resolve complex matters. Monitors advisor and client activity, such as trade review and approval patterns and trends, complaint resolution, communications, and new accounts to ensure compliance with firm and regulatory requirements and minimize risk. Manages risk and makes sound decisions by providing coaching and guidance to Financial Advisors on policies and procedures, industry regulations, financial service products, investment practices, and documentation to promote risk awareness and a compliant environment. Supports the Firm's business objectives and contributes to the Firm's profitability by influencing Financial Advisors (FA) business practices in ways that minimize regulatory and financial risk as well as uphold the Firms' reputation. Uses critical thinking and decision-making skills to assist in the review of supervisory responsibilities by following proper procedures in adherence to applicable regulatory rules and compliance policies in a timely and appropriate manner. Identifies and leads process improvement solutions across Supervision by initiating project work, update procedures, participate in ongoing department and firm initiatives. Demonstrate leadership by driving new team member and FA training and onboarding mentorship.

Requirements

University / college degree, with 3+ years of relevant / direct industry experience.
Series 7, 24 (or 9/10), 66 (or 63 and 65), (4 and 53 preferred if only 24) licenses.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Accuracy and Attention to Detail
Data Gathering and Reporting
Decision Making and Critical Thinking
Effective Communications
Flexibility and Adaptability
Industry Knowledge
Managing Multiple Priorities
Products and Services
Regulatory Environment - Financial Services
Risk Management
Understanding Customer Needs

Nice To Haves

Series 4 and 53 preferred if only 24 license.

Responsibilities

Supervision, trade review, and/or new accounts of Financial Advisors (FA) and registered branches in assigned regions to ensure compliance with securities and insurance industry rules and regulations and firm policy.
Review surveillance alerts and reports to identify patterns, trends and/or concerns in regards to FAs' sales practice activity.
Review trades and/or new accounts; diagnose, raise and process escalations, as well as other items requiring principal review and approval.
Handle escalated Level 2 review and more complex cases.
Conduct proactive training, coaching and mentoring of registered reps (RR).
Complete trend analysis.
Engage in complaint resolution and branch/hub audits.
Initiate supervision-related projects and update procedures.
Assume heightened responsibilities within the territory and complex review for patterns and trends.
Work closely with Operations, Regional Supervision, Financial Advisors, Sales Management and support staff, Compliance, Legal and Risk partners to assist with escalations, legal matters, complaints, new account approvals and daily trade review.
Collaborate with various business partners including Legal, Risk, Compliance, Product and external partners, etc. to resolve complex matters.
Monitor advisor and client activity, such as trade review and approval patterns and trends, complaint resolution, communications, and new accounts to ensure compliance with firm and regulatory requirements and minimize risk.
Manage risk and make sound decisions by providing coaching and guidance to Financial Advisors on policies and procedures, industry regulations, financial service products, investment practices, and documentation to promote risk awareness and a compliant environment.
Support the Firm's business objectives and contribute to the Firm's profitability by influencing Financial Advisors (FA) business practices in ways that minimize regulatory and financial risk as well as uphold the Firms' reputation.
Use critical thinking and decision-making skills to assist in the review of supervisory responsibilities by following proper procedures in adherence to applicable regulatory rules and compliance policies in a timely and appropriate manner.
Identify and lead process improvement solutions across Supervision by initiating project work, updating procedures, and participating in ongoing department and firm initiatives.
Demonstrate leadership by driving new team member and FA training and onboarding mentorship.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service