Supervision Manager

Bank of America•Hunt Valley, MD

1d•Onsite

About The Position

The Consumer Investment (CI) Client Service and Relationship Management (CICS&RM) Supervision Manager position will serve to ensure regulatory compliance and corporate mandates for all administrative and operational activities performed in the CI Self-Directed space. Merrill is a telephone-based platform that provides mass affluent clients with holistic financial advice and deepens client relationships by identifying broader product and service solutions to meet their investment, savings and credit needs. A predominant objective of the position is to limit risk and financial exposure to the business unit and the Firm and supervise the front-line units’ overall adherence to Firm policies and procedures.

Requirements

Bachelor's Degree or equivalent work experience
Must have FINRA Series 7, 8 or 9/10, 63/65 or 66 to be considered for the role (in lieu of the 8 or 9/10 we could consider candidates holding all of the following licenses: 4, 24, and 53)
Proven ability to manage risk and make sound decisions by having a deep understanding of industry regulations, supervisory requirements, and policies/procedures
Ability to identify client needs and concerns, and coach advisors on aligning solutions to goals in a suitable and controlled way
Strong analytical skills to identify client needs and concerns, and coach advisors on aligning solutions to goals in a suitable and controlled way.
Identifies emerging risks and rends in processes and escalates appropriately
Familiarity with Microsoft Word, Excel, and PowerPoint
Licenses needed at hire: FINRA Series 7, 66, 9/10 or equivalent required
Skills: Attention to Detail, Continuous Improvement, Controls Management, Risk Management, Fraud Management, Issue Management, Monitoring, Surveillance, and Testing, Policies, Procedures, and Guidelines Management, Regulatory Relations, Active Listening, Decision Making, Due Diligence, Leadership Development, Oral Communications
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Nice To Haves

Familiarity with compliance and regulatory issues
Proficient in Microsoft Office applications
Merrill Edge, Merrill Lynch, or Operations experience

Responsibilities

Partner closely with CICS&RM leadership to communicate trends and resolve any escalations that may arise
Review and approve various activities while determining appropriateness within the Self-Direct space
Reference policy or procedures to assist associates with questions
Provide backup coverage, as needed, when peers are out of the office or capacity needs arise
Demonstrate organization in completing day-to-day responsibilities
Maintain a positive attitude, commitment to excel and passion for supervision in all tasks completed
Partner closely with other lines of business-related questions and requests
Escalate trends identified in their reviews and leverage peers across other lines of business to resolve
Join or lead initiatives and process improvement opportunities
Assist with training, coaching, and the preparation/approval of associates and Supervision resources (as needed)