Supervision Manager

Bank of America•Boston, MA

1d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Enterprise Job Description : The Supervision Manager serves to ensure regulatory compliance and corporate mandates for all administrative, sales, and operational activities performed by registered associates. Primarily responsible for limiting risk and financial exposure to the business unit and the firm for registered associates located in call centers or financial centers. Responsible for day-to-day front line supervision, including mandated supervisory reviews and enterprise alerts, trade, solution & enrollment review, trade correction, and complaint resolution. Additional responsibilities include development of advisor proficiency through supplemental training, active coaching & remediation of policy and procedure violations. Series 7, 66, 9/10 or equivalent required. The Supervision Management position will serve to ensure regulatory compliance and corporate mandates for all administrative, sales, and operational activities performed by Field Financial Services Advisors (FSA) in the Merrill Consumer Investments platform. A predominate objective of the position is to limit risk and financial exposure to the business unit and the firm. The Supervision Manager (SM) reports to the Division Supervision manager. The SM is a member of the Branch Leadership Team, along with members of the Centralized Supervision. The SM supports the Firm's business objectives and contributes to the line of business profitability by influencing Advisor business practices in ways that minimize regulatory and financial risk as well as uphold the Firms' reputation. Ultimately, the SM protects the Firm, helps growth business responsibly, and serves the client by proactively managing and mitigating risks. The Supervision Manager as a member of the branch leadership team, is responsible for a wide variety of delegated Supervision which includes administrative and business functions related to the regulatory supervisor’s responsibilities for the parent and associate offices. The role functions independently, or with minimal guidance and supports the company's business objectives and contributes to branch office profitability by influencing Advisor business practices in ways that minimize regulatory, financial and reputational risks.

Requirements

Bachelor’s Degree or equivalent work experience
Must have FINRA Series 7, 8 or 9/10, 63/65 or 66 to be considered for the role (in lieu of the 8 or 9/10 we could consider candidates holding all of the following licenses: 4, 24, and 53)
Familiarity with compliance and regulatory issues
Strong auditing background with willingness to travel
Strong leadership abilities, communication and delegation skills
Familiarity with Microsoft Word, Excel, and PowerPoint
Proven ability to manage risk, make sound decisions by having a deep understanding of industry regulations, supervisory requirements, and policies/procedures
Strong time management and organization skills with the ability to prioritize appropriately
Proven ability to build and retain strong interpersonal relationships
Ability to identify client needs and concerns, and coach advisors on aligning solutions to goals in a suitable and controlled way
Strong analytical skills with ability to identify trends, root cause and effects, and implement improved processes to mitigate risk
Demonstrated strong and effective leadership style through clear communication and collaboration with other partners to make sound decisions with courage and conviction

Nice To Haves

Attention to Detail
Continuous Improvement
Controls Management
Risk Management
Fraud Management
Issue Management
Monitoring, Surveillance, and Testing
Policies, Procedures, and Guidelines Management
Regulatory Relations
Active Listening
Decision Making
Due Diligence
Leadership Development
Oral Communications

Responsibilities

Coach and drive good behaviors and best practices to operate within the company’s risk controls and promote operational excellence.
Use existing supervisory applications to complete quarterly review of each individual FSA, ensuring compliance with all policies, procedures, settings and circumstances. Secondary locations are to be reviewed annually.
Review, respond, and resolve Sales Practice customer complaints received verbally or in writing for Merrill.
Assist in arbitration and legal matters.
Perform client contact, as necessary.
Review and maintain all Client, Compliance and Regulatory Incoming and Outgoing Correspondence
Provide market and non-market action decisions.
Review and approval of any sales seminars, outside speaking engagements or tabling events conducted by FSAs.
Monitor and review large trade.
Monitor and manage registration, licensing and continuing education for registered representatives.
Manage projects / initiatives to improve sales supervision and risk management.
Monitor transactions for adherence to state registration requirements
Monitor adherence to all established policies and procedures by registered representatives
Escalate emerging risks within the enterprise risk framework to identify potential business concerns and/or breakdown in controls.