Supervising Veterans Claims Representative

County of Orange • Orange County, CA

1d • Hybrid

About The Position

The Supervising Veterans Claims Representative serves as a consultant in all claims matters. This position is distinguished by their lead responsibilities and involvement with the more complex and difficult claims for benefits; and may act as an advocate to advise or resolve differences between the claimant and the U.S. Department of Veterans Affairs. The position provides supervision, training, and technical direction to a team of lower classification level Veterans Claims Representatives and office support staff. The Supervising Veterans Claims Representative may (i) review new state and federal legislation and assist team members to implement changes to workflow and processes, and (ii) work with contractors, develop contract language including performance, and review invoices. Additionally, the incumbent may assist in the establishment and maintenance of outstations providing services to veterans. Incumbent will represent the Veterans Service Office at various community events and alternate work locations, which may include working occasional weekends/holidays. The incumbent will work primarily in an office environment but may be required to attend community sites/outstations for meetings or special events.

Requirements

• Minimum of two (2) years of work experience assisting the public in determining their eligibility and completing and submitting claim requests for public benefits programs (e.g., veterans’ benefits, medical insurance benefits, unemployment benefits, disability benefits, and/or Social Security benefits).
• Two (2) years of experience training, mentoring, leading or supervising staff.
• Knowledge of the Federal, State, local rules and regulations pertaining to veteran benefit programs, disability compensation claims and appeal procedures.
• Ability to interpret complex medical evidence used to support entitlement to benefits before the United States Department of Veterans Affairs.
• Knowledge of terminology to investigate and process Veterans compensation and pension benefit claims.
• Proficient in Microsoft Office suite, specifically Outlook, Excel, Teams, Bookings, and Word.
• Must receive and maintain the United States Department of Veterans Affairs (USDVA) accreditation by passing the California Department of Veterans Affairs Accreditation Class within one year of appointment.
• Must be able to obtain and maintain access to VetProWeb Case Management System and Veterans Benefits Management (VBMS) System or equivalent, during employment in this position.
• A valid California Class C Driver's License, which must be maintained throughout employment in this class, is required at time of appointment.

Nice To Haves

• At least two (2) years of work experience in utilizing client management software is highly desirable but not required.

Responsibilities

• Serves as a consultant in all claims matters.
• Acts as an advocate to advise or resolve differences between the claimant and the U.S. Department of Veterans Affairs.
• Provides supervision, training, and technical direction to a team of lower classification level Veterans Claims Representatives and office support staff.
• Reviews new state and federal legislation and assists team members to implement changes to workflow and processes.
• Works with contractors, develops contract language including performance, and reviews invoices.
• Assists in the establishment and maintenance of outstations providing services to veterans.
• Represents the Veterans Service Office at various community events and alternate work locations.
• Trains, coaches, provides technical direction, and mentors team members and veterans claims representatives.
• Performs lead duties and oversees the work of staff engaged in assisting veterans and their dependents with preparing and filing claims for benefits.
• Assigns and aligns work products and team schedules with work priorities.
• Monitors, reviews, and evaluates work products and staff performance and reports to County Veterans Service Officer.
• Performs routine quality control checks to ensure claims accuracy and compliance with VA and California Department of Veterans Affairs standards.
• Monitors Claims Representatives’ progress with claims filings to ensure consistency with Title 38 of the United States Code and Code of Federal Regulations.
• Acts as Veterans Service Office Liaison in the absence of County Veterans Service Officer.
• Reviews new veteran legislation and assists staff to implement changes that affect the rights of veterans and their dependents.
• Collaborates with the public and with other County, State, Federal agencies and non-profit organizations.
• Interacts in a considerate and sensitive manner regarding military related trauma issues with the ability to establish trust and confidence of the claimant while successfully processing their claim.
• Provides highest level of customer service and uses emotional intelligence to effectively and patiently guiding veterans, their survivors and dependents, and other internal clients.
• Listens effectively to clients and provides empathetic and accurate responses in a timely manner.
• Gathers, evaluates, researches and prepares well organized written/oral presentations.
• Presents complex material clearly, concisely, logically and persuasively both orally and in writing.
• Communicates and educates others regarding Veterans Services at outreach events.
• Builds consensus among diverse groups for the purpose of meeting client's needs.
• Prepares letters, statements, agreements, inquiries and descriptive and statistical reports.
• Consults with the County Veterans Service Officer to assess Veterans Service Office needs and systems.

Benefits

• Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed