Supervising Eligibility Technician

Rhode Island Department of Environmental Management•Pawtucket, RI

3d•Onsite

About The Position

This position is assigned to the Call Center. The Supervising Eligibility Technician plans, assigns, supervises, and reviews the work of a staff engaged in performing eligibility determinations, both initial and continuing, for individuals applying for or receiving assistance payments. This role also performs complex eligibility determination evaluations. The work is performed under general direction with latitude for initiative and independent judgment, and is subject to review upon completion for conformance to established standards, rules, and general policy. The position plans, assigns, supervises, and reviews the work of technical and clerical staff. Illustrative examples of work include assisting applicants/recipients in filling out applications/providing supporting evidence, referring to service personnel those applicants/recipients who express a need for service-oriented functions, providing information to applicants/recipients and the public concerning eligibility requirements for various assistance programs, conducting in-person interviews (both in office and field), and other eligibility-related functions. The role also involves performing complex eligibility determinations where several program areas are involved, collecting data, and preparing recurring and special reports, including simple statistical breakdowns.

Requirements

Thorough knowledge of federal and state law and regulations concerning initial and continuing eligibility requirements for assistance payments.
Thorough knowledge of departmental policy concerning the conducting of interviews.
Ability to conduct complete and thorough information gathering interviews.
Working knowledge of assistance programs.
Ability to provide information and deal with applicants/recipients and the public in general in a tactful and courteous manner.
Ability to supervise a staff of technical and clerical workers.
Ability to follow written instructions and to complete eligibility related forms and applications.
Ability to prepare and submit special and reoccurring reports including statistical breakdowns.
Ability to recognize specific information from a mass of data.
Successful completion of at least two years of academic study in an accredited institution of higher learning.
Full-time employment in a responsible position which required the making of evaluations and important decisions based on a review of information gained through interviews, applications or completed records.
Any combination of education and experience that shall be substantially equivalent to the above education and experience.
Employment eligibility validated through E-Verify.

Responsibilities

Plan, assign, supervise and review the work of a staff engaged in performing eligibility determinations, both initial and continuing, for individuals applying for or receiving assistance payments.
Assist applicants/recipients in filling out applications/providing supporting evidence.
Refer to service personnel those applicants/recipients who express a need for service oriented functions.
Provide information to applicants/recipients and the public in general concerning eligibility requirements for various assistance programs.
Conduct in-person interviews - both in office and field.
Perform complex eligibility determinations, both initial and continuing, for individuals applying for or receiving assistance payments where several program areas are involved.
Collect data and prepare reoccurring and special reports, including simple statistical breakdowns.