Supervising Communications Technician

County of Orange • Orange County, CA

2d • Hybrid

About The Position

This recruitment is being conducted to establish an Open Eligible List to fill current and future vacancies in this class until the next recruitment. The eligible list established may also be used to fill positions in similar and/or lower-level classifications throughout the County of Orange.

The Orange County Sheriff’s Department is among the largest in the nation, providing exemplary law enforcement services focused on a collaborative, dedicated and innovative approach to public safety. Our nearly 4,000 sworn and professional staff are committed to serving the needs of Orange County through 6 organizational Commands comprised of 23 Divisions.

The Technology Division consists of approximately 150 personnel organized in six areas that specialize in specific operational and technical units, including: Infrastructure, Desktop Support, Business Solutions, Operations, Radio Microwave, and Security. The Division provides centralized countywide coordinated communications systems for all local public safety agencies; installation and maintenance of communications and electronic equipment (microwave equipment, 9-1-1 dispatch equipment, mobile and portable radios, closed circuit television, surveillance, security electronic systems within the jail system, sound and video systems); operational and maintenance support to the coordinated communications systems; engineering and frequency management; and serves as the central coordinator/program manager for the operation and maintenance of the 800 MHz Countywide Coordinated Communications System (CCCS) and 900 MHz paging system. The Division is also responsible for all Information Technology operations across the entire Sheriff's Department.

The Technical Systems Unit (TSU) is a highly technical and specialized unit. The unit is responsible for the design, maintenance, and installation of 800 MHz CCCS radio dispatch consoles, base station radios, in-building Bi-Directional Amplifiers, OA1 radios, HCA MED9 dispatch center and ambulance radio certification, and the 900 MHz paging systems. Furthermore, the unit deploys and maintains in-field maintenance, and any additional requests for services, maintenance, installations or repair of mobile and portable radio units, and equipment throughout the County.

The Supervising Communications Technician assigned to the Technical Systems Unit (TSU), field team specialty, will be responsible for evaluating, assigning, authorizing, and confirming the technical services provided by the field and dispatch technicians. They will serve in a supervisor capacity with a minimum of eight direct reports ranging from Utility Drivers to Senior Communications Technicians. The Supervising Communications Technician will oversee all services involving dispatch systems calls, (PVS) Patrol Video Systems installations and in-field maintenance, and any additional requests for services, maintenance, or repair of mobile and portable radio units and dispatch consoles and equipment throughout the County as requested by our partner agencies. The Supervising Communications Technical will also be responsible for employee coaching and development, annual evaluations, and ongoing cross-training while keeping up to date with growing technologies.

Requirements

• Possession of a valid General Radio Telephone Operator's License issued by the Federal Communications Commission.
• Possession of a valid California Driver’s License, Class C or higher is required by date of appointment.
• Must not have been convicted of a felony or be on any form of probation.
• Must pass an extensive background investigation to the satisfaction of the Orange County Sheriff-Coroner.
• Background screening includes completing of a Personal History Form, interview with a background investigator, polygraph test and fingerprinting.
• Some of the areas considered in the background screening include prior convictions, traffic violations, drug use and credit problems, employment history, professional references and education verification (i.e. degree, license, or official transcripts.
• Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credentials Services N.A.C.E.S.).

Nice To Haves

• Sound knowledge and technical skill to perform all field technician responsibilities.
• Leadership skills.
• Professionalism.
• Understanding the laws and policies.
• Ability to make sound judgment.
• Use technical and logical discretion.
• Demonstrate the interpersonal skills needed to mentor their team.
• Focusing on the goals of developing and maintaining technologies, which support public and office safety.

Responsibilities

• Evaluating, assigning, authorizing, and confirming the technical services provided by the field and dispatch technicians.
• Overseeing all services involving dispatch systems calls, (PVS) Patrol Video Systems installations and in-field maintenance, and any additional requests for services, maintenance, or repair of mobile and portable radio units and dispatch consoles and equipment throughout the County as requested by our partner agencies.
• Employee coaching and development.
• Annual evaluations.
• Ongoing cross-training while keeping up to date with growing technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed