Supervising Case Manager, Supervised Release Program

Center for Justice Innovation•New York, NY

1d•$64,800 - $76,700•Onsite

About The Position

Brooklyn Justice Initiatives (BJI), the largest operating project of the Center for Justice Innovation, seeks to re-engineer the experience of criminal court in Brooklyn, New York, by providing judges and attorneys meaningful alternatives to bail, fines, and jail sentences. Operating out of Kings County Criminal Court along with community-based offices, BJI is a team of social service providers, court-based resource coordinators, mental health practitioners, compliance specialists, and others who seek to improve the quality of justice. Supervised Release offers an alternative to jail by providing pretrial supervision, case management, and voluntary social services to people charged with misdemeanor and felony offenses, and in doing so, uses an arrest as a window of opportunity to change the direction of a participant’s life, avoiding the harmful effects of incarceration. Program participants are monitored to ensure their appearance at court dates and mandatory programming, and receive referrals to services like job training, drug treatment, and mental health counseling. BJI is seeking a Supervising Case Manager for the borough’s Supervised Release Program (SRP). Reporting to Case Management Coordinator, the Supervising Case Manager will be responsible for providing substantive and consistent clinically-informed task supervision to Case Managers and Senior Case Managers to ensure fidelity to the program model and quality service to participants. Supervising Case Managers ensure that staff are completing program-specific training; consistently applying policy, protocol, and best practices aligned with program-specific training; completing routine and accurate data entry and court reporting, and communicating effectively across SRP teams to ensure the program builds on successes and proactively addresses challenges. This position is responsible for completing comprehensive and routine case audits in partnership with the compliance team to ensure consistent application of policies, protocols, and best practices. This position leverages exemplary communication, data management, and supervisory skills to support Case Managers and Senior Case Managers in the execution of their responsibilities. Though Supervising Case Managers will not carry a standard caseload, this position is responsible for supporting de-escalation efforts in service of participants presenting with acute needs.

Requirements

Bachelor’s degree required
Minimum 4 years direct practice experience (e.g., therapeutic or case management) required
Applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Nice To Haves

Experience in pretrial, court-based, or criminal legal system strongly preferred
Supervisory experience preferred, but not required
Applicants with demonstrated clinical acumen and experience preferred
Masters degree and license in a mental health field valued but not required
Bilingual (English-Spanish) strongly preferred

Responsibilities

Responsible for quality assurance, monitoring the team’s compliance with program requirements and court reporting obligations
Oversee routine and accurate documentation to ensure best practices and court reporting obligations are consistently practiced
Responsible for effective collaboration with the compliance team to ensure that Case Managers and Senior Case Managers complete accurate and timely data entry and compliance reporting within designated deadlines
Responsible for convening Case Managers and Senior Case Managers in response to deviations from the program model or other unfilled responsibilities
Maintain accurate and timely data entry and case documentation aligned with the program model, court reporting obligations, and best practices
Support policy and protocol implementation in collaboration with site leadership and the SRP Court Reform team
Maintain effective collaboration with direct practice leadership including the Director of Practice, Director of Court Operations, Case Management Coordinators, and Clinical Coordinators to ensure comprehensive and aligned service delivery to participants and the program model
Provide clinically-informed individual task supervision to Case Managers and Senior Case Managers on a weekly basis
Use therapeutically-informed tools such as motivational interviewing, active listening, and thoughtful modeling to complement comprehensive auditing to ensure program policy, protocol, and strengths-based best practices are consistently applied
Support staff in direct practice roles and remain supportive of professional growth and development opportunities for staff
Ensure that staff are providing consistent, quality services to participants
Provide de-escalation support aligned with training, policy, and protocol, as needed
Support the recruitment and hiring of and onboarding and training for new case management staff
Work closely with the SRP Court Reform Training Specialist, Training Institute, and site Training Liaison to ensure SRP staff are consistently trained as required
Ensure regular and equitable access to program-related external professional development and training opportunities for direct reports
Participate in individual, group supervision, and regular staff trainings to develop program expertise and related skill sets, including management training
This is a non-caseload carrying position, but may need to temporarily take on cases as needed
Please note that this role is not eligible for clinical hours
Additional relevant tasks, as necessary