Supervising Attorney - Remote Services Center PM
About The Position
Maryland Center for Legal Assistance (MCLA) is seeking a full-time PM Supervising Attorney for its Remote Services Center (RSC) in Annapolis, MD. MCLA provides free, high-quality legal services to expand access to justice. The RSC offers remote legal advice via phone, chat, email, and video conference for civil litigants on a variety of issues including landlord-tenant, consumer matters, child support, and expungements. The successful candidate will manage daily operations, supervise staff, provide direct client services, and contribute to the development of internal resources and workflows.
Requirements
- Admitted to practice law in the State of Maryland.
- At least three years of litigation or relevant legal services experience, including demonstrated supervisory or leadership experience.
- Strong understanding of MCLA’s brief advice model and ability to effectively balance supervisory responsibilities with direct client service in a high-volume environment.
- Excellent organizational skills and ability to manage multiple urgent issues simultaneously while exercising sound judgment and maintaining professionalism.
- Strong interpersonal skills and ability to work effectively with staff with different experience levels, communication styles, and support needs.
- Flexible, collaborative, and solution-oriented team member who is open to change and comfortable helping implement new processes and ideas.
- Strong customer service skills, including the ability to communicate complex legal concepts in plain language and effectively assist litigants who may be confused, overwhelmed, or in crisis.
- Ability to conduct efficient legal research and quickly become familiar with unfamiliar areas of law.
Nice To Haves
- Fluency in Spanish strongly preferred.
Responsibilities
- Supervise the daily work of RSC staff attorneys, including attorneys providing legal advice through phone and online chat services.
- Provide ongoing coaching, support, and formal and informal feedback to promote high-quality legal services and strong customer service.
- Work closely and collaboratively with the other RSC Supervisor, the Deputy Director for Remote Services, and the broader supervisory team on hiring, onboarding, trainings, scheduling, quality assurance, data reporting, workflow management, and development of internal resources.
- Provide brief legal advice and information to self-represented litigants, including drafting pleadings and motions, preparing litigants for court, and assisting with court forms.
- Assist litigants with a broad range of Maryland civil legal issues, including landlord-tenant matters, civil claims, expungement and shielding, consumer issues, return of property, domestic violence/peace orders, family law, and foreclosure.
- Identify operational challenges and opportunities for improvement and contribute to the ongoing development of Remote Services Center practices, workflows, and resources.
- Be able to support MCLA’s other offices and service delivery models as needed.
Benefits
- health, dental, vision, life insurance
- a 401(k)-retirement plan
- 2 weeks paid time off
- paid sick leave
- 14 annual paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
