Superintendent

Medallion Corporation•Hamilton, ON

30d•Onsite

About The Position

The Superintendent is responsible for the full oversight of building operations, maintenance, cleanliness, and safety. This role leads on-site maintenance activities, supervises staff (including Assistant Superintendents), and ensures the property is maintained to the highest standards while delivering exceptional resident service. This role will oversee approximately 128 units over 5 properties.

Requirements

3-5+ years of experience in residential building maintenance or as a Superintendent
Strong working knowledge of electrical, plumbing, HVAC, and general building systems
Ability to troubleshoot mechanical issues independently
Experience handling emergency situations calmly and effectively
Strong communication and interpersonal skills
Customer-service oriented with a professional demeanor
Physically capable of performing maintenance tasks (lifting, standing, climbing stairs)
Availability for on-call rotation, including evenings and weekends

Responsibilities

Oversee and perform routine inspections of building systems including HVAC, plumbing, electrical, fire/life safety, and mechanical equipment
Ensure all systems operate efficiently, safely, and in compliance with regulations
Plan and execute preventative maintenance programs
Identify, troubleshoot, and coordinate resolution of complex maintenance issues
Maintain all common areas, mechanical rooms, and exterior grounds to company standards
Oversee and assist with in-suite maintenance and repairs
Manage unit turnovers, ensuring timely completion and quality standards
Conduct inspections to ensure suites are move-in ready
Coordinate work with contractors when required
Lead response to emergency situations (e.g., fire alarms, floods, system failures)
Ensure proper procedures, documentation, and escalation protocols are followed
Participate in on-call rotation, including evenings and weekends
Ensure compliance with all health, safety, and fire code regulations
Oversee garbage removal and waste management processes
Ensure exterior areas (parking lots, walkways, landscaping) are clean and safe year-round
Resolve tenant issues and complaints professionally and efficiently
Foster a positive, respectful, and customer-focused environment
Communicate regularly with the Property Manager regarding resident issues and building performance
Ensure work is completed safely, on time, and within scope
Monitor contractor performance and compliance with site rules
Perform general handyperson work
Assist with contractor supervision as needed
Ensure compliance with workplace safety standards and company policies
Maintain accurate records of maintenance activities, inspections, and incidents
Report major repairs, capital needs, and operational concerns to the Property Manager
Track inventory and ensure adequate supplies and tools are maintained