Superintendent, (Rep) Technical Support UTLO

Metropolitan Transportation Authority•Brooklyn, NY

About The Position

The Superintendent, Technical Support will be assigned to Research & Development, Industrial Standards, Methods & Procedures, and Maintenance Support. In Research & Development, the role plans and manages research into bus technology that could improve safety, reliability, customer satisfaction, and productivity. In Industrial Standards, the role assists with aligning maintenance tasks with industry standards and developing and implementing depot and shop productivity improvements. It also promotes safe working conditions by analyzing work processes, tools, and equipment. Maintenance Support includes developing or revising maintenance procedures and bills of materials to incorporate improved work practices and new technology. The position is responsible for enacting and managing the NYCT/MTA Computerized Maintenance Management System (CMMS) and developing and implementing a new CMMS. It supports Facilities, the Non-Revenue Support Fleet, and Bus Operations through ongoing observation and evaluation of business processes related to Enterprise Asset Management, performance analysis, and reporting. The incumbent trains staff at all levels, with emphasis on the represented workforce, in using operational support information systems to accurately record asset maintenance and repair actions. The role identifies opportunities to improve systems, diagnoses deficiencies in business processes, support systems, or information sources, and recommends, develops, and implements remediation plans. It also ensures depot staff are aware of changes to policies, procedures, and information-system features that affect their work.

Requirements

Six years of professional experience.
Two years of managerial or supervisory experience.

Nice To Haves

Knowledge of vehicular maintenance operations and preventive maintenance procedures.
Knowledge of facilities maintenance and asset preventive maintenance programs.
Experience in personnel development, work prioritization, and overtime distribution.
Ability to make decisions rapidly and under pressure and effectively deal with labor and equipment availability constraints.
Excellent verbal and written communication skills.
PC skills and expertise in data analysis.
Knowledge of Microsoft Office applications, Oracle, and computerized maintenance management systems.
Knowledge of maintenance procedures and standards.
Knowledge of vehicle systems and components.
Practical understanding of PL/SQL and relational databases.
Familiarity with maintenance operations.

Responsibilities

Plan and manage research into bus technology that may improve safety, reliability, customer satisfaction, and productivity.
Assist in developing the normalization of maintenance tasks with industry standards.
Assist with developing and implementing depot and shop productivity improvements.
Promote safe working conditions by analyzing work processes, tools, and equipment.
Develop or revise maintenance procedures and bills of materials to incorporate improved work practices and new technology.
Enact and manage the NYCT/MTA Computerized Maintenance Management System (CMMS), and develop and implement a new CMMS.
Support Facilities, the Non-Revenue Support Fleet, and Bus Operations by observing and evaluating business processes related to Enterprise Asset Management, performance analysis, and reporting.
Train staff at all levels, particularly represented employees, to use operational support information systems and accurately record asset maintenance and repair actions.
Identify opportunities to improve systems.
Identify deficiencies in business processes, support systems, or information sources and recommend, develop, and implement remediation plans.
Ensure depot staff are informed about changes to policies, procedures, and information-system features that affect their responsibilities.