Sunflower Functional O&M Support - U.S. Citizenship Required

CGI•Fairfax, VA

About The Position

CGI is seeking a junior functional resource to support operations and maintenance of a government agency’s asset management system. This role is part of the functional team and will assist with end‑user support and training, help desk operations, annual asset inventory support, issue identification and troubleshooting, release management, process documentation, process re‑engineering, data conversion, and testing. The candidate should understand and demonstrate knowledge of the software development lifecycle (SDLC). Knowledge of federal asset management best practices is preferred. Your future duties and responsibilities: The part‑time Sunflower Tier I Help Desk Manager is responsible for: Reviewing, submitting, and managing user access requests and role updates to the DHS Sunflower Tier II Help Desk within established timelines and policies Conducting at least biannual reviews and reconciliations of Sunflower user access documentation Reconciling removal, loss (federal and contractor), and internal transfer reports Managing the segregation‑of‑duties matrix and providing updates monthly to the Resources and Internal Control Branch Hosting quarterly calls with the Sunflower Tier II Help Desk to follow up on action items Submitting and tracking change requests with the DHS Sunflower Tier II Help Desk Serving as the point of contact for Risk Management and Internal Controls, OMB Circular A‑123, and other reviews of Sunflower Tier I processes Adhering to and updating the USCIS Sunflower Help Desk SOP as needed Managing Sunflower training schedules and rosters in coordination with LMS teams

Requirements

Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required as well as successful passing of CGI background check prior to beginning work. In addition, candidates must have ability to obtain and maintain a DHS/CISA EOD/Public Trust clearance.
Familiarity with federal financial processes, particularly asset management
Experience implementing or supporting a federal IT system (asset management preferred)
Experience training new or novice users on an IT system
Experience facilitating meetings, training sessions, and group presentations
Comfort presenting to clients
Strong writing skills, including the ability to develop agendas, minutes, and presentation materials
Experience developing and executing SOPs, QRGs, and step‑by‑step guides
Experience testing and documenting IT system functionality (asset management preferred)
Ability to troubleshoot issues and present multiple solution options to clients
Ability to research unfamiliar topics using available resources
Ability to work independently and collaboratively in a team environment
Strong analytical thinking skills

Nice To Haves

Experience with CGI’s Sunflower solution or another asset management system
Knowledge of SQL

Responsibilities

Reviewing, submitting, and managing user access requests and role updates to the DHS Sunflower Tier II Help Desk within established timelines and policies
Conducting at least biannual reviews and reconciliations of Sunflower user access documentation
Reconciling removal, loss (federal and contractor), and internal transfer reports
Managing the segregation‑of‑duties matrix and providing updates monthly to the Resources and Internal Control Branch
Hosting quarterly calls with the Sunflower Tier II Help Desk to follow up on action items
Submitting and tracking change requests with the DHS Sunflower Tier II Help Desk
Serving as the point of contact for Risk Management and Internal Controls, OMB Circular A‑123, and other reviews of Sunflower Tier I processes
Adhering to and updating the USCIS Sunflower Help Desk SOP as needed
Managing Sunflower training schedules and rosters in coordination with LMS teams