Summer Office Assistant- Chapman Grand

Chapman University Careers • Irvine, CA

6d • Onsite

About The Position

The Office Assistant (OA) at Chapman Grand plays a key role in supporting the daily operations of the residential community. Responsibilities include, but are not limited to: Mail and Package Management, Building Operations Support, Customer Service and Communication, Access Management, and Administrative Tasks. The OA will manage daily mail and package operations, provide customer service to residents, assist with check-in/check-out processes, create and issue temporary access cards and lockout codes, maintain confidentiality, identify and report facility concerns, and participate in training and meetings. Other duties as assigned.

Requirements

• Little to minimal prior experience.
• Ability to learn support process.
• Familiarity with Microsoft Office Suite.

Responsibilities

• Manage daily mail and package operations, including logging, tracking, organizing, and distributing resident deliveries.
• Provide customer service to residents, guests, and campus partners both in person and over the phone.
• Assist residents with housing-related questions, procedures, and referrals to appropriate campus resources.
• Support resident check-in and check-out processes, including key distribution, access card management, and documentation review.
• Create and issue temporary access cards and lockout codes while maintaining security and identity verification standards.
• Maintain confidentiality of resident information and uphold university policies and FERPA guidelines.
• Identify and report facility concerns, safety issues, and resident needs to appropriate staff members.
• Participate in ongoing training, staff meetings, and professional development opportunities.
• Other duties as assigned

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed