Summer Internship - Merchandise

SeaWorld • Orlando, FL

7d

About The Position

SEASONAL POSITION Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive and hard-working, wed love to have you join our team! The timeframe for this summer internship is: May 11, 2026 - August 7, 2026 What you get to do: Park tours with members of your leadership team Planned meeting sessions with members of your leadership team Daily Responsibilities: You’ll help lead and inspire a team to deliver great guest experiences from the get-go. You will oversee the policies and procedures, personnel, sales and merchandise, security and safety of all merchandise locations. You will also: Provide and lead team to deliver superior guest service Ensure excellent customer service by responding to customer requirements, expectations, and needs Regularly keeps ambassadors motivated and energized Open and close facility in accordance with established procedures Follow up on daily operational needs and communicate all facility issues as appropriate Troubleshoot and repair lockers, photo equipment, photo booths, haystack dryers and other equipment Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including training ambassadors; planning, assigning and directing work; Access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems Ensure meal and rest periods are provided to ambassadors as required by Company policy Successfully monitor labor management for operation (ex: sales goals, labor, line schedule targets, and progress updates to the team throughout the day) Monitor stock inventory for facility, to include damage and min/max, and elevate issues to Supervisor Monitor safety of ambassadors and merchandise facilities Sign off on customer refunds up to $50.00 Maintain safety and integrity of assigned location; ensures ambassadors follow safety procedures in accordance with established safety guideline and take appropriate action; ensures ambassadors have appropriate PPE for work location Other duties as assigned Occasionally assist other locations and areas in the park as needed To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all-encompassing list and additional duties may be assigned based on business needs. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Currently pursuing a college degree
• Commit to working through the 2026 peak operating season (mid May– mid August)
• Flexible availability (schedules include nights, weekends, and holidays).
• Excellent human relations and communication skills
• Outgoing, able to provide great guest service and interact favorably with public
• Ability to self-motivate as well as motivate ambassadors
• Strong basic math and cash handling skills
• Basic knowledge of computers with ability to work with Windows-based software
• Basic knowledge of financial terms for revenue department
• Able to work indoors and outdoors in all weather conditions; ability to lift 50+ lbs. (preferred)
• Strong written/verbal communication skills
• Able to handle multiple tasks in a fast-paced work environment
• Able to stand, sit and/or walk for prolonged periods of time

Nice To Haves

• Previous leadership or theme park experience is a plus
• Able to work indoors and outdoors in all weather conditions; ability to lift 50+ lbs. (preferred)

Responsibilities

• Lead and inspire a team to deliver great guest experiences
• Oversee the policies and procedures, personnel, sales and merchandise, security and safety of all merchandise locations
• Provide and lead team to deliver superior guest service
• Ensure excellent customer service by responding to customer requirements, expectations, and needs
• Regularly keeps ambassadors motivated and energized
• Open and close facility in accordance with established procedures
• Follow up on daily operational needs and communicate all facility issues as appropriate
• Troubleshoot and repair lockers, photo equipment, photo booths, haystack dryers and other equipment
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including training ambassadors; planning, assigning and directing work; Access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
• Ensure meal and rest periods are provided to ambassadors as required by Company policy
• Successfully monitor labor management for operation (ex: sales goals, labor, line schedule targets, and progress updates to the team throughout the day)
• Monitor stock inventory for facility, to include damage and min/max, and elevate issues to Supervisor
• Monitor safety of ambassadors and merchandise facilities
• Sign off on customer refunds up to $50.00
• Maintain safety and integrity of assigned location; ensures ambassadors follow safety procedures in accordance with established safety guideline and take appropriate action; ensures ambassadors have appropriate PPE for work location
• Other duties as assigned
• Occasionally assist other locations and areas in the park as needed

Benefits

• Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

What This Job Offers

• Career Level: Intern