SPORTS ARENA SUITES MANAGER

Compass Group•Salt Lake City, UT

13d•Onsite

About The Position

As the Senior Suites Manager, you will lead premium food and beverage operations for Utah Jazz games, Utah Mammoth games, concerts, and other Delta Center events. This role oversees team performance, guest service, event readiness, financial results, safety, and Levy’s premium hospitality standards. The ideal candidate is a hands-on leader who enjoys developing teams, building guest relationships, and delivering memorable experiences in a fast-paced event environment.

Requirements

At least two years of experience in premium food and beverage, hospitality, catering, suites, restaurant, or venue operations.
Previous leadership or supervisory experience in a high-volume environment.
Strong leadership, communication, organization, coaching, and problem-solving skills.
Passion for hospitality, premium service, and exceptional guest experiences.
Experience with scheduling, purchasing, inventory, budgeting, cost controls, and financial reporting.
Strong computer skills and the ability to learn point-of-sale, scheduling, inventory, and reporting systems.
Excellent interpersonal and relationship-management skills.
Ability to remain calm, professional, and solutions-focused during busy events.
Ability to work evenings, weekends, holidays, extended shifts, and monthly inventory nights.
Must obtain and maintain required food-safety and responsible alcohol-service certifications.

Nice To Haves

Bachelor’s degree in hospitality management, business, or a related field is preferred.

Responsibilities

Model and promote Levy’s Family Values: Nice, Innovative, Passionate, and Inclusive.
Lead suites and premium operations while ensuring locations are properly staffed, stocked, organized, and event-ready.
Recruit, hire, train, schedule, coach, and develop hourly team members.
Lead pre-shift meetings and communicate event priorities, menus, service expectations, and safety information.
Hold team members accountable to Levy operating standards and established steps of service.
Maintain a visible leadership presence and support associates throughout each event.
Build positive relationships with suite holders, guests, clients, and venue partners.
Address guest concerns promptly and use feedback to improve service.
Maintain high standards for food and beverage presentation, cleanliness, organization, and show quality.
Maintain strong knowledge of menus, culinary offerings, wine, beer, spirits, and premium service standards.
Partner with Culinary, Warehouse, Purchasing, Finance, Human Resources, Security, and Event Operations.
Monitor staffing, sales, labor, inventory, product usage, and operating expenses.
Use purchasing, inventory, point-of-sale, and financial-control systems accurately.
Identify opportunities to increase revenue, control costs, reduce waste, and improve operations.
Ensure compliance with food-safety, sanitation, responsible alcohol-service, security, and workplace-safety requirements.
Promote a respectful, cooperative, and productive work environment.
Provide recognition, coaching, feedback, and corrective action when needed.
Support company initiatives and assist other departments based on business needs.
Complete additional duties and projects as assigned.