SUITES ATTENDANT - University of Michigan

Compass Group • Ann Arbor, MI

1d • Onsite

About The Position

This position is responsible for taking food and beverage orders and efficiently delivering items to dining room guests. The role involves greeting guests warmly, taking orders accurately, and delivering food and beverages professionally while adhering to safe food handling and sanitation standards. The Suite Attendant must demonstrate a thorough understanding of menu items, ingredients, and potential allergens, and be able to advise guests on menu choices. Communication with back-of-the-house staff is crucial for order accuracy and special requests. The role requires exceptional communication and interpersonal skills, flexibility, and patience. Responsibilities also include cash handling, maintaining a clean and safe environment, addressing guest complaints, setting up and maintaining the dining area, operating various equipment, and collaborating with other departments for special events.

Requirements

• Takes food and beverage orders and efficiently delivers items to dining room guests.
• Demonstrates complete understanding of menu items and ingredients.
• Advises guests on appropriate combinations of food and drinks when requested.
• Accommodates reasonable requests and notes preferences.
• Demonstrates knowledge of specialized diets and allergens.
• Communicates directly with back-of-the-house staff.
• Exhibits exceptional communications skills.
• Demonstrates ability to get along well with others.
• Remains flexible and patient when communicating with guests and staff.
• Collects tickets and follow proper cash-handling procedures.
• Promotes a clean, safe and neat environment for guests.
• Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared.
• Promptly addresses complaints or issues; relays relevant information or complaints directly to supervisor.
• Ensures that the dining room is properly set up prior to and after the service period.
• Keeps area clean and neat while meeting established sanitation standards.
• Operates a variety of equipment, including fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines.
• Works with staff of other departments to perform job duties during special events and functions.

Responsibilities

• Promptly and warmly greet guests in the dining room; takes food and beverages in an efficient manner, following established steps of service.
• Delivers food promptly and professionally; maintains safe food handling and sanitation standards. Follows up periodically to assist with any additional needs or requests.
• Demonstrates complete understanding of menu items and ingredients. Advises guests on appropriate combinations of food and drinks when requested; accommodates reasonable requests and notes preferences. As needed, demonstrates knowledge of specialized diets and allergens.
• Communicates directly with back-of-the-house staff to ensure that orders are delivered correctly and special requests are accommodated.
• Exhibits exceptional communications skills and demonstrates ability to get along well with others. Remains flexible and patient when communicating with guests and staff.
• Collects tickets and follow proper cash-handling procedures.
• Promotes a clean, safe and neat environment for guests.
• Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared.
• Promptly addresses complaints or issues; relays relevant information or complaints directly to supervisor.
• Ensures that the dining room is properly set up prior to and after the service period; keeps area clean and neat while meeting established sanitation standards.
• Operates a variety of equipment, including fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines.
• Works with staff of other departments to perform job duties during special events and functions.
• Performs other duties as assigned.

Benefits

• Instapay (early access to your wages)
• high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program
• paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed