Suite Captain - Auburn University

PROOF OF THE PUDDING•Auburn, AL

1d•Onsite

About The Position

Proof of the Pudding is an award-winning catering company specializing in quality culinary concepts. They have expanded into Sports and Entertainment Hospitality Services, providing elevated concessions and premium offerings to various venues, including collegiate stadiums. As the premier food service provider for all Premium and Suites Hospitality locations at Auburn University’s Jordan-Hare Stadium, Proof of the Pudding is seeking Suite Captains. This role involves overseeing and facilitating game day services by providing leadership within game day suites during football, basketball, and other events. The position is seasonal/part-time, with business needs dictated by athletic events, and the ideal candidate will be available for all Auburn University home football games and possess upscale food and beverage or catering experience.

Requirements

Proven customer service skills, experience communicating with clients at events.
Excellent listening and communication skills.
Renowned time management and organization skills.
Strong Customer Service skills with the desire to go above and beyond a client’s needs.
Ability to work alone and as a team.
Strong attention to detail and the ability to learn and adapt quickly.
Availability to attend all Auburn University home games.
Upscale food and beverage or catering experience.

Nice To Haves

High School diploma or equivalent.
1+ years of experience in Front of House Operations, Event Coordination, Lead Server, or equivalent.
Live within or near Auburn, Alabama.

Responsibilities

Be a lead in your food service area while being a point of contact between back of house operations and client/guest/front of house.
Ensure the setting and maintenance of buffet stations and beverage services according to diagram and across multiple suites/areas.
Manage time effectively to ensure all BEO items are completed prior to service times.
Delegate tasks to team members based on their positions and talents.
Manage the team that is scheduled to run each event, including tracking hours worked and break times.
Be responsible for setting buffet stations which may include décor, linens, and china.
Run food to suites and concessions as needed.
Ensure the client is communicated with and checked in on throughout the event.
Serve and clear food and beverage quietly, professionally, and quickly, using proper serving and clearing techniques.
Keep work area clean, and coordinate actions with the event team members, and all other members of the front and back of the house to ensure flawless customer service.
Maintain good grooming and personal hygiene.
Adhere to food safety best practices and policies.
Be hands-on involved in events, including a variety of physical tasks, such as the lifting of heavy objects, handling food and alcohol, loading serving carts and trays, stocking supplies, and garbage removal.
Report to the Operations Manager and perform any tasks assigned to execute a flawless event.
Perform other related duties as required.