Suite Attendant | Lee's Family Forum

Compass Group • Henderson, NV

7d • Onsite

About The Position

The Suite Attendant is responsible for taking food and beverage orders and efficiently delivering items to dining room guests. This role involves greeting guests warmly, taking orders accurately, and ensuring timely delivery of food and beverages while maintaining high standards of service and sanitation. The attendant must have a thorough understanding of the menu, be able to advise guests, and communicate effectively with kitchen staff to accommodate special requests. Additionally, the role requires adherence to cash-handling procedures, maintaining a clean and safe environment, and operating various equipment. Collaboration with other departments is also a key aspect of this position, especially during special events and functions.

Requirements

• Takes food and beverage orders
• Efficiently delivers items to dining room guests
• Follows established steps of service
• Maintains safe food handling and sanitation standards
• Demonstrates complete understanding of menu items and ingredients
• Advises guests on appropriate combinations of food and drinks
• Accommodates reasonable requests and notes preferences
• Demonstrates knowledge of specialized diets and allergens
• Communicates directly with back-of-the-house staff
• Exhibits exceptional communications skills
• Demonstrates ability to get along well with others
• Remains flexible and patient when communicating with guests and staff
• Collects tickets
• Follow proper cash-handling procedures
• Promotes a clean, safe and neat environment for guests
• Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared
• Promptly addresses complaints or issues
• Relays relevant information or complaints directly to supervisor
• Ensures that the dining room is properly set up prior to and after the service period
• Keeps area clean and neat while meeting established sanitation standards
• Operates a variety of equipment, including fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines
• Works with staff of other departments to perform job duties during special events and functions

Nice To Haves

• Florida Level 2 background screening may be required for certain positions.

Responsibilities

• Promptly and warmly greet guests in the dining room; takes food and beverages in an efficient manner, following established steps of service.
• Delivers food promptly and professionally; maintains safe food handling and sanitation standards. Follows up periodically to assist with any additional needs or requests.
• Demonstrates complete understanding of menu items and ingredients. Advises guests on appropriate combinations of food and drinks when requested; accommodates reasonable requests and notes preferences. As needed, demonstrates knowledge of specialized diets and allergens.
• Communicates directly with back-of-the-house staff to ensure that orders are delivered correctly and special requests are accommodated.
• Exhibits exceptional communications skills and demonstrates ability to get along well with others. Remains flexible and patient when communicating with guests and staff.
• Collects tickets and follow proper cash-handling procedures.
• Promotes a clean, safe and neat environment for guests.
• Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared.
• Promptly addresses complaints or issues; relays relevant information or complaints directly to supervisor.
• Ensures that the dining room is properly set up prior to and after the service period; keeps area clean and neat while meeting established sanitation standards.
• Operates a variety of equipment, including fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines.
• Works with staff of other departments to perform job duties during special events and functions.
• Performs other duties as assigned.

Benefits

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program
• Paid time off benefits information available for Washington State, Maryland, or Remote positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed