Suitability Principal

MassMutual • Springfield, MA

5d • Hybrid

About The Position

The Suitability Principal conducts back-office reviews and firm acceptance of new and existing business and account maintenance submissions, including suitability reviews for accounts clearing through National Financial Services (NFS). The role reviews brokerage, direct, and third-party advisory accounts; supervises registered representatives’ trading activity; applies firm policies and procedures; and develops subject-matter expertise across in-force business lines, platforms, and systems.

The position involves implementing and managing operational and supervisory procedures, resolving complex issues independently, identifying root causes, and providing guidance on suitability concerns. The Principal communicates with registered representatives, agency personnel, Agency Supervisory Officers, Regional Supervisory Directors, and internal partners such as Compliance and Field Inspection. Specialized regulatory reviews, including options trading and municipal securities, may also be required. The role regularly identifies and reports trends and risk-mitigation measures to management.

The New Business Team is a collaborative, cross-functional group of financial-services professionals that provides compliance solutions and high-quality service to Financial Advisors. The team emphasizes continuous improvement, development, and a healthy work/life balance.

Candidates residing within 50 miles of a MassMutual office are expected to work a hybrid schedule of three days per week in the office. Principals working 100% remotely may be subject to on-site inspection by MML and/or regulators.

Requirements

• FINRA Series 7 and Series 24 licenses required at the time of application.
• High school diploma, GED, or HiSET.
• At least 2 years of MMLIS experience and/or 4 years of experience conducting suitability reviews in the brokerage/advisory space.
• Ability to work in a fast-paced, changing environment.
• High degree of ownership and sense of urgency.
• Passion for business process improvement.
• Strong problem-resolution ability and independent thinking; tactfully challenge others’ opinions when appropriate.
• Superior customer service and interpersonal skills; collaborative, self-motivated, patient, and approachable.
• Strong organizational and time-management skills.

Nice To Haves

• At least 4 years of MMLIS experience and/or 6 years of experience conducting suitability reviews in the brokerage/advisory space.
• College degree, preferably with a concentration in business or finance.

Responsibilities

• Conduct back-office review and firm acceptance of new and existing business and account maintenance submissions.
• Review brokerage, direct, and third-party advisory account submissions, including suitability reviews for accounts clearing through NFS.
• Review registered representatives’ trading activity using supervisory control procedures and firm policies and procedures.
• Develop subject-matter expertise in relevant in-force business lines, platforms, and systems.
• Determine root causes, provide solutions, and resolve matters independently when needed.
• Implement and manage operational and supervisory procedures for the firm.
• Communicate effectively with registered representatives, agency personnel, and internal business partners, including Compliance, Field Inspection, and Regional Supervisory Directors.
• Conduct specialized regulatory reviews, potentially including options trading and municipal securities.
• Resolve complex problems using critical thinking.
• Consult with registered representatives, Agency Supervisory Officers, and Regional Supervisory Directors, providing guidance on suitability concerns and guidelines.
• Identify and report trends and risk-mitigation measures to management.

Benefits

• Incentive and bonus opportunities; total compensation includes either a bonus target or, for sales-focused roles, a Variable Incentive Compensation component.
• Industry-leading pay and benefits.
• Access to learning, development, and internal networks supporting continued growth and skill-building.
• Employee-led communities and forums that foster connection, learning, and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED