SUD Residential Manager- STARLight Center

OhioGuidestone•Lancaster, OH

About The Position

Oversee the daily operations of the Substance Use Disorder (SUD) residential floor at STARLight Center, ensuring a safe, supportive, and therapeutic environment for residents. Supervise, coach, and mentor residential staff while promoting accountability, professional development, teamwork, and employee retention. Ensure compliance with agency policies, client rights, confidentiality standards, and applicable state and federal regulations. Coordinate client care, transportation, community referrals, and collaboration with treatment providers, courts, and community agencies. Monitor operational effectiveness, manage resources responsibly, and identify opportunities to improve policies, procedures, and service delivery. Foster a culture of empathy, inclusivity, integrity, and continuous improvement while upholding OhioGuidestone’s mission and values.

Requirements

Associates Degree or enrollment in college with a major in sociology, psychology, criminal justice or related field; or appropriate work and/or life experience.
Mission driven; strong desire to make an impact
Ability to work both independently and collaboratively within a fast-paced environment.
Effective interpersonal skills; able to speak effectively with individuals and/or groups of people
Ability to customarily and regularly exercise discretion and good professional judgment
Strong organizational skills; able to handle multiple priorities with strict attention to detail and perform work independently.
Ability to maintain relevant, timely documentation as required.
Effective computer literacy skills, including Windows applications, Microsoft Office Suite, and electronic health records, etc.
Possess a valid Ohio Driver’s License with a safe driving record and valid insurance.
Successfully complete pre-employment screenings, including drug tests, background checks, and any other required assessments, such as a physical examination and TB test.

Nice To Haves

LCDCIII or higher preferred.
3+ years experience in residential SUD program preferred
2+ years experience in supervisory/leadership role preferred

Responsibilities

Demonstrate the values and guiding principles of OhioGuidestone every day, performing with the highest standards of excellence, integrity and ethics.
Supervise the Residential employees and oversee the day-to-day operations of the Residential Program; Assist in the care and environmental services of the residential setting.
Assure fiscal accountability and effective operations of the residential program. Exhibit and demand care and competence in managing agency resources.
Create a welcoming and calming atmosphere, and exhibit excellent role model skills to effectively resolve conflict; Utilize empathic and active listening skills to provide emotional support to residents.
Maintain appropriate professional and personal boundaries with staff and clients.
Transport or coordinate transportation of clients when needed to appointments or treatment meetings using personal vehicle.
Observe all rules of confidentiality as they relate to client information both internally and in dealing with outside individuals and/or agencies.
Act as a knowledgeable resource on topics such as client rights and the procedures governing them.
Coordinate, make referrals, or arrange for appropriate community resources when needed, act as an advocate if necessary; Maintain ongoing contacts (phone, meetings, conferences) with other professionals involved as needed, including collateral contacts with community resources/services.
Resolve operational problems and conflicts by addressing any ongoing behaviors; creates feedback loop to ensure any identified issues are resolved in a timely manner to maintain high productivity and morale.
Support department leadership team by gathering data, researches, analyzes, and evaluates existing clinical operations, systems, policies, and procedures to identify areas for improvement; research current best practices, industry standards, and state and federal rules and regulations; develops new operations, policies, and procedures to improve processes.
Attend all court hearings as required or requested by the courts.
Complete record keeping and copying of necessary information, dissemination to appropriate individuals within the agency and any outside agencies based on departmental requirements.
Lead, coach, and mentor assigned direct reports, as well as oversee and uphold performance standards and the level of accountability within the department.
Collaborate with Human Resources to develop, implement, and maintain effective strategies for the recruitment and retention of a culturally diverse team; lead team members using a performance support process that includes goal setting, routine feedback, and ongoing development.
Create and sustain an organizational culture that fosters inclusiveness and equity.
Present the Agency in the most positive light with all internal and external contacts.
Demonstrate positive leadership, promote a team-based work environment and a culture of belonging.
Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required.

Benefits

Stable non-profit organization with 160+ year track record!
Clear career ladder for development path in various roles
Opportunity to earn monthly $$$ bonus (on select clinical/therapist and BHS roles only)
Competitive medical benefits including a low-premium medical plan option for employee or employee + children!
Free CEU trainings
10 paid holidays (some are exchangeable)
Flexible work schedules to support work/life balance
Flexible work opportunities to support varying career paths, job roles, intern to hire, and locations
401(k) with employer match option
Employment Assistance Program (EAP)
Mileage reimbursement
Free licensure supervision
Recognition and rewards