SUD Peer Crisis Case Manager

FIRST CHOICE SERVICES INC•Charleston, WV

2d•Onsite

About The Position

The SUD Peer Crisis Case Manager provides follow-up for appropriate consenting individuals interacting with the 988 Crisis Programs at designated intervals and by request. This position specializes in serving individuals with substance use issues. The SUD Peer Crisis Case Manager maintains supportive relationships with individuals following a behavioral health or substance use crisis and provides recovery-oriented services that promote engagement, stability, and connection to ongoing care. The SUD Peer Crisis Case Manager provides follow-up for appropriate consenting individuals interacting with the 988 Crisis System. This position specializes in serving individuals with substance use issues. The SUD Peer Crisis Case Manager provides supportive services to help individuals regain or maintain a sense of safety, return to their normal level of functioning, and access ongoing treatment and recovery supports as needed. This position is responsible for providing excellent service through reflective listening, motivational interviewing, and peer support principles. The SUD Peer Crisis Case Manager has lived experience related to behavioral health and/or substance use recovery and is knowledgeable, empathetic, and supportive of individuals experiencing behavioral health and substance use challenges.

Requirements

High School Diploma or GED Equivalent Required.
One-year experience in crisis intervention.
Excellent written and verbal communication skills.
Compassion and empathy to appropriately respond to client’s needs without personal bias or judgment.
Ability to document on data systems while interacting with those seeking help via call, text or chat.
Emotional fortitude to contend with difficult client situations in a face paced work environment.
Sound judgement, decision-making and self-awareness related to professional behavior and performance.
High attention to details.
Compassion and understanding for those challenged by mental health, addiction and/or suicidal ideation.
Compassion and understanding for all regardless of gender, race, ethnicity, national origin, age, sexual orientation, gender identity, education, disability, marital or veteran status.
Ability to multi-task: Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
Communication skills: Reads, writes and speaks fluent English in order to convey information and ideas effectively. Demonstrates exceptionally strong written and verbal communication skills. Ability to prepare concise and accurate records and reports.
Organizational ability: Demonstrates a systematic approach in carrying out tasks and assignments.
Problem solving skills: Demonstrates a strong ability to properly identify and analyze problems. Able to follow the proper policies and procedures to solve identified problems.
Client service skills: Consistently ensures that participants are provided with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering expected service elements.
Computer skills: Comfortably and confidently uses a computer and specialized software.
Initiative: Self-motivated and shows willingness to accomplish multiple tasks as assigned.
Integrity: Firmly adheres to the values and ethics of First Choice Services. Exhibits honesty, discretion, and sound judgment.
Cooperativeness: Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
Flexibility: Is open to changing situations and opportunities and is willing to perform all tasks assigned.
Independence: Able and willing to perform tasks and duties without direct supervision.
Tolerance for Stress / Resiliency: Maintains a positive outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.

Nice To Haves

Four-year degree in social or behavioral health services field (licensure given special consideration) preferred.

Responsibilities

Provide follow-up services to consenting consumers of the 988 Crisis System.
Implement follow-up protocol initiated within 24 hours of referral or care transition for appropriate consenting individuals, including obtaining and documenting verbal or written consent.
Conduct follow-up and assess suicide and overdose risk for a minimum of 90 days and up to 12 months, based on participant needs and program protocols.
Coordinate with Mobile Crisis Outreach Teams (MCOTs) to promote crisis de-escalation, safety planning, and continuity of care.
Tailor interventions to the needs of clients and their support systems while promoting recovery-oriented care.
Provide follow-up services specifically designed to support individuals experiencing substance use issues through peer recovery principles.
Maintain a strong working knowledge of existing services, supports, treatment options and social services throughout the state.
Establish positive working relationships with commonly used crisis stabilization supports such as mobile crisis responders, psychiatric hospital intake units and behavioral health crisis stabilization units throughout the state.
Utilize best practices related to follow-up protocols, cultural sensitivity and special populations.
Provide additional support as needed to ensure LGBTQI+ youth, older adults, rural residents and African American consumers have equal access to post call services and supports.
Provide crisis intervention, suicide prevention support, brief supportive counseling, information about services and warmline referral to callers who are experiencing emotional crisis or have unmet needs.
Help those accessing services by call, text or chat to regain a sense of safety so that they may return to an appropriate level of functioning when possible.
Refer those reached by follow-up to ongoing treatment according to level of need, or to other FCS helplines as indicated by identified needs.
Escalate a voluntary or involuntary 911 response when appropriate and necessary.
Professionally document consumer demographic data and interactions within designated database/databases.
Respect each participant’s privacy rights under HIPAA and other applicable laws and regulations during the provision of services.
Provide all services in an ethical manner while maintaining participant dignity.
Participate in the designated personal and professional development program to ensure the quality of service delivered.
Participate in the established quality assurance program.
Obtain the necessary continuing education units related to maintain individual licensure or certifications.
When necessary, provide for the safety and wellbeing of the participant following all applicable duty to warn and care procedures.
Demonstrate reliable time and attendance practices.
Adherence to all policies and procedures.
Contribute to the overall effectiveness of the agency and the department by completing all other duties as assigned.
All other tasks as assigned by their program director.