SUD Operations Manager

Anew Behavioral Health•Cincinnati, OH

2d•Hybrid

About The Position

The SUD Operations Manager (SOM) provides administrative support to all SUD assigned staff in the region, ensures compliance, and ensures that quality services are provided to clients. The SOM also represents Anew Behavioral Health for the region and builds/maintains relationships with external vendors, providers, and contract personnel. The SOM also will ensure that all regulatory, accreditation, and performance standards are being met.

Requirements

Excellent interpersonal skills (verbal and written)
Organizational skills
Proficiency in MS Office
Ability to utilize online HER and HRIS platforms
Knowledge of staff management
Knowledge of SUD Treatment Models (MAT, IOP/OP)
Ability to interpret and apply state and federal regulations
Understanding and adherence to HIPAA and HIPAA 42CFR compliance
Minimum of 2-3 years in a supervisory role within a SUD or mental health setting
1 year of experience providing direct services to clients in substance use disorder treatment
Must pass all Federal and State background checks.
Other background checks will be conducted for licensures and certifications according to company policy.

Nice To Haves

Bachelor’s degree in a closely related field (Social Work, Psychology, Behavioral Health, Business Management)
Independently licensed clinicians (LISW, LPCC, LICDC) are strongly preferred for supervision duties.

Responsibilities

Recruit, train, and supervise region staff, including clinicians, administrative personnel, case managers, and other SUD assigned staff.
Foster a positive and inclusive work environment that promotes professional growth and development.
Conduct regular performance evaluations and provide coaching and feedback to ensure high performance and accountability.
Work in collaboration with the billing team to ensure accurate documentation for billing and claims processing.
Coordinate and participate in quality assurance audits, striving to achieve a minimum score of 80% per site and work quarterly with the Quality Control Team to review quarterly/monthly intake, treatment plan, and ongoing audits.
Oversee daily operations of Intensive (IOP), Outpatient (OP), and SUD Case Management programs.
Implement corrective actions and improvements as needed to maintain and enhance service quality.
Oversee relationships with external vendors and service providers, negotiating contracts and ensuring service delivery meets expectations. Also, ensure adherence to evidence-based treatment models and Medicaid/Medicare compliance.
Monitor contractor performance and address any issues or concerns in a timely manner.
Collaborate with the Regional Operations Director and executive team to develop and execute strategies for client acquisition and retention.
Monitor client census and service utilization to ensure optimal retention and engagement, aiming to achieve a minimum of 50 clients averaging 50 units of service per month per site.
Provide 16 Hours of Billable Services per week and complete 1 Monthly CEU to be uploaded to the Anew Academy.
Track staff productivity and service delivery metrics ensuring that billable hour goals are met.
Cultivate positive relationships with clients, families, referral sources, and community partners to support business growth and client satisfaction.
Develop and implement strategies to increase client referrals and maintain census goals.
Promote a positive organizational culture aligned with the agency's values and mission.
Monitor employee satisfaction and turnover rates, aiming to maintain a turnover ratio of no more than 20% annually.
Implement initiatives to enhance employee engagement, morale, and retention.
Ensure compliance with all state, federal, and accreditation regulations for substance use treatment while ensuring that HIPAA and HIPPA 42CFR Part 2 regulations are followed and met.
Other duties as assigned.