SuccessFactors Admin & BSA

MetaOption, LLC • Sunnyvale, CA

12d • Hybrid

About The Position

We are seeking a hands-on SuccessFactors LMS IT Admin who has experience debugging issues, configuring the system, and handling tickets. This role is a SuccessFactors LMS Admin + IT-side BSA with a focus on production support (tickets, debugging) and configuration/process improvement. The ideal candidate will handle approximately 900 LMS tickets per year, debug issues such as curriculum problems, AICC content issues, and configuration vs. integration problems, and analyze patterns to reduce ticket volume. This role involves configuring LMS modules (not heavy customization) and building custom reports (PRD, Plateau).

Requirements

• 5+ years of deep, hands on experience administering SAP SuccessFactors Learning (LMS).
• Proven background operating in audit driven or regulated environments (SOX, GxP, ISO, OSHA, or similar).
• Advanced expertise in LMS security model (domains, roles, assignment profiles).
• Advanced expertise in SCORM/xAPI/AICC content debugging and tracking.
• Advanced expertise in Learning history corrections and data governance.
• Strong troubleshooting abilities, especially around content launch/tracking, user assignments, connector/SFTP/AICC issues, and integrations and sync errors.
• Solid understanding of SuccessFactors Platform (RBP, BizX Admin Center).
• Exceptional documentation skills and strong attention to detail—critical for audit readiness.
• Hands-on LMS configuration + admin (IT side).
• Experience handling LMS tickets + Debugging issues (AICC, curriculum, config).
• PRD Reports.
• Plateau Reporting.

Nice To Haves

• Experience with SuccessFactors modules beyond LMS (EC, PMGM, Onboarding, Platform).
• Familiarity with ITIL processes (incident/change/CMDB).
• Experience with Jira/Confluence.
• Experience in heavily regulated industries (healthcare, biotech, finance, aerospace, government).
• SAP SuccessFactors Learning Certification.

Responsibilities

• Deep LMS Administration, Configuration & Support (Primary Focus): Own and support full configuration and administration of SAP SuccessFactors Learning (LMS). Manage domains, role based permissions, security structures, assignment profiles, user data imports, and admin roles. Support business with creation and questions on items, classes, programs, catalogs, curricula, and blended learning structures. Configure and maintain workflows, approval processes, evaluations, surveys, and notifications. Manage & provide support on content lifecycle including version control for SCORM/xAPI/AICC content and troubleshoot tracking issues with precision. Perform learning history corrections following documented SOPs and governance rules.
• Compliance, Audit, and Governance: Maintain audit ready learning records and generate evidence packages as needed. Implement and enforce governance around user access, data retention, domain structures, and naming conventions. Partner with Compliance and Internal Audit on quarterly access reviews, history updates, and training completion evidence.
• Reporting, Analytics & Data Quality: Build accurate and automated reports using SuccessFactors and work in partnership with Data & Analytics team for tableau reports. Create compliance dashboards for mandatory training, overdue items, curricula completion, and audit metrics with business and Data & Analytics team. Troubleshoot data inconsistencies, analyze root causes, and ensure history adjustments follow strict controls. Support data requests from Learning, Leadership, Legal, Security, and Compliance etc.
• Integrations & Technical Enablement: Understanding of SAP BTP integration. Support and troubleshoot integrations between SF Learning and content vendors (LinkedIn Learning, Skillsoft, Precipio, OpenSesame, Coursera). Monitor SFTP jobs, API data flows, and integration logs; collaborate with IT on incident resolution. Support SSO and identity management integrations (Okta / Azure AD through SAML). Drive impact assessments and regression testing for SAP SuccessFactors bi annual releases.
• Business Analysis & Stakeholder Partnership: Work with Learning BUs to translate business needs into scalable LMS configurations. Conduct requirements gathering, write BRDs/FRDs, and maintain process documentation and SOPs. Lead UAT cycles, create test scripts, manage test execution, and document results. Provide training and enablement to internal administrators and SMEs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees