Success Manager

Mdvip • Lancaster, PA

9d

About The Position

MDVIP Overview MDVIP: Transforming Primary Care, One Patient at a Time MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction. Position Summary As a Success Manager, you will be responsible for building strong relationships with physicians and Practice Management, driving business outcomes, and ensuring their success with our solutions. You will leverage your medical knowledge and sales expertise to develop tailored strategies that enhance productivity, increase membership, and improve overall Practice performance. Your success will be measured based on membership and revenue growth, member retention, and practice performance.

Requirements

• Bachelor’s degree in relevant discipline
• Three (3) years related work experience in account management
• One (1) year related work experience in sales
• Proficient in Microsoft Office, with advanced skills in Outlook and intermediate proficiency in Excel and Word.
• Basic knowledge of PowerPoint.

Nice To Haves

• Experience working in healthcare, medical sales, or clinic operations.
• Experienced with travel and expense reporting tools, mapping software, and CRM systems

Responsibilities

• Strategic Business Planning: Collaborate with physicians to assess performance, implement growth strategies, and drive revenue and efficiency.
• Performance Optimization: Launch initiatives to reduce cancellations, boost memberships, refine pricing, and streamline operations.
• Training & Development: Lead onboarding and continuous coaching for staff, ensuring exceptional patient experiences and sustained growth.
• Consultative Partnership: Act as a trusted advisor to enhance patient engagement, workflow efficiency, and practice outcomes.
• Maintain proactive, multi-channel communication with physicians and staff to align on goals and resolve issues.
• Monitor and improve practice operations through hands-on support and best practice implementation.

Benefits

• health, dental, vision insurance, and retirement plans.
• access to ongoing training and leadership development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees