Customer Success Manager

Alleviate Health • San Francisco, CA

11d

About The Position

At Alleviate Health we’re building AI Agents that drastically accelerate clinical trials by autonomously communicating with patients to recruit them into trials and support them over years, pruning billions in excess spend. We’re solving the problem that keeps execs at the largest $100B+ Pharma companies up at night.
We bootstrapped to winning some of the largest enterprise accounts in the market and are seeing massive market pull. We’ve now raised a $4.3M seed round led by a16z and are hiring a world-class team to solve the largest problem in drug development and win one of the largest opportunities in AI – while slashing the time it takes to bring life-changing medicines to the patients who desperately need them.
Context:
Conducting a clinical trial is the most complex and broken, but also the most high‑stakes and capital intensive, problem of our era.
To bring a life-saving medicine from the lab bench to patients, pharma companies spend tens of billions a year for research sites to qualify & screen hundreds of thousands of patients and then to stay in contact with those patients over years. Approximately 80% of clinical trials are delayed due to problems with recruitment and between $600,000 and $8 million is lost for each day a trial is delayed.
This enormous, labor-intensive struggle of screening, recruitment, and retention of patients across thousands of small research sites in every single trial is the foundational bottleneck in clinical trials.
About Alleviate:
At Alleviate we've built SOTA AI Agents that autonomously recruit & retain patients in trials.
Currently, our AI agents conduct over 100,000 conversations every month by:
Intelligently screening & routing patients to the right trials.
Collecting necessary data for the trial from patients multiple times per week.
Answering patients’ questions perfectly and supporting them 24/7 throughout the trial - reducing costly drop-offs.
Continuously learning from each interaction to optimize performance.
Our team worked at a small research site for months to understand the problem deeply -- personally calling and speaking to patients -- and then bootstrapped to working with some of the largest clinical research organizations in the world and conducting over a 100k conversations per month.
Some vitals on Alleviate (Achieved without a single dollar raised):
Hypergrowth. We’re growing rapidly MoM (both within existing & new accounts). We’ve landed (and realized) multiple 6 figure deals. Our largest live contract has an annual value of >$350k.
Our win rate on commercial deals is >92%. We’re the market leading solution - we’ve never lost a deal to competitors and have actively poached multiple customers from competitors.
Our market is gigantic and immensely painful. Our pipeline grows organically due to customer fear of falling behind after hearing from our existing customers.
Investors (a16z, Jack Altman…):
We’re backed by Andreessen Horowitz and other investors like Jack Altman (Co-Founder of Lattice), Ali Rowghani (Former CFO & COO of Twitter), Trey Holterman (CEO & Co-Founder of Tennr) and many others who’ve built category defining healthcare & pharma companies.
About the Role:
We’re looking for a Customer Success leader to own the post-sale relationship with clinical research sites and trial stakeholders. You’ll lead implementation and onboarding, drive adoption and measurable outcomes over time, and to renew and expand accounts as customers scale to more trials and locations. You’ll own the customer relationship end-to-end, from onboarding and implementation to renewal and expansion, working across stakeholders from front-line users to the C-suite and be responsible for:

Requirements

• 2+ years of experience in a Success, Account Management, Consulting, Investment Banking, or BizOps
• Able to effectively multitask across multiple accounts while knowing when to dive deep into specific customer needs, maintaining the right balance to deliver both scalable and personalized success.
• You thrive in an unstructured start-up environment (lack of process does not frustrate you).
• You’re comfortable selling into messy, operational environments and can talk with both executive leadership and front-line clinical staff
• Proven experience leading complex, cross-functional projects and distilling intricate details into clear, actionable requirements for both technical and non-technical teams.

Responsibilities

• Owning the end-to-end customer relationship — from implementation through renewal and expansion — ensuring fast time-to-value and durable outcomes across customers.
• Lead onboarding and training with a clear, outcome-driven strategy that drives adoption and aligns Alleviate to customer goals.
• Collaborate with Product and Engineering to translate customer insights into roadmap priorities and shape future platform improvements.
• Building trusted relationships: Develop and nurture relationships with the customer stakeholders (both execs and clinicians).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed