Customer Success Manager

Clipbook • Washington, DC

2d • $85,000 - $105,000

About The Position

Clipbook is looking for a results-driven Customer Success Manager to join our fast-growing startup. This includes a range of responsibilities and areas of ownership, including managing relationships with current clients, ensuring accounts get the most value out of Clipbook, and using industry knowledge to expand client engagements. We expect top candidates to quickly grow into leadership positions within the Customer Success team and company.

About Clipbook 🚀
Clipbook is the largest & fastest growing vertical AI company for PR, communications, and government affairs teams in the world. We support 300+ customers across the U.S. and U.K., including many of the country’s most influential & impactful organizations - from publicly traded companies to professional sports teams, nonprofits, and government agencies. We bootstrapped profitably from 0 to over 7 figures in revenue in just over a year (and have grown multiples since) and are now venture-backed by leading investors - including Mark Cuban and several leading operators in the segment.

Requirements

• 2-4 years of relevant experience in a customer success manager, account management, or client-facing position.
• Experience in public affairs, public relations, communications, advocacy, or non-profits.
• Highly motivated and results-oriented with intense responsiveness, coachability, and a strong drive to succeed.
• Excellent sales hustle; communication skills, and energy.
• Basic familiarity with sales CRM or similar tools (e.g. HubSpot, etc.)
• Adaptability and willingness to thrive in a nimble, execution-focused startup.
• Strong interpersonal skills, ability to build rapport and maintain client relationships.
• Bachelor's Degree

Nice To Haves

• Familiarity with the government, non-profit, advocacy, or political space is a plus.
• History of owning KPIs like NRR.
• Master’s Degree in a related subject is a plus (MPA, MPP, etc.)

Responsibilities

• Onboard and educate new customers to ensure smooth implementation and fast time-to-value.
• Build and maintain strong relationships with key stakeholders to ensure satisfaction and loyalty.
• Identify and pursue opportunities for upselling and cross-selling additional services or features to drive deeper client engagement and hit quarterly metrics.
• Own retention and renewal processes.
• Strategize cross-functionally with sales and product team to ensure strong customer success operation.

Benefits

• Competitive salary ($85k-$105k OTE)
• Full medical, dental, and vision benefits, unlimited / flexible PTO policy, bonuses for team-wide milestones, 401(k);
• Location is preferably Washington DC, NYC, or San Francisco;
• Some travel for key industry conferences and events;
• Unlimited/Flexible PTO and sick days;
• A smart, hard working, and resourceful team;
• A profitably- and rapidly-growing startup with commercial rigor at its core.
• Full-time role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level