Customer Success Manager

Alex AI•San Francisco, CA

9d•Onsite

About The Position

You’re joining us at an inflection point in our growth. This role will be foundational in building the playbooks, processes and relationships that define how Alex partners with customers for long-term success. As Customer Success Manager, you’ll: Own customer onboarding, ensuring a seamless handoff from sales and strong initial adoption. Serve as a trusted advisor to customers, helping them integrate Alex into their hiring processes. Partner closely with Engineering and Sales to communicate customer feedback and influence product roadmap priorities. Monitor account health, identify risks, and drive proactive retention and expansion efforts. Work directly with founders and leadership, gaining exposure to all aspects of a fast-scaling AI startup. This role is based in office in San Francisco. (If you're based on the East Coast, we're also hiring a remote CSM.)

Requirements

Customer-obsessed: You care deeply about helping customers achieve measurable success.
Communicative: You can distill complex ideas simply and clearly.
Independent: Comfortable working autonomously and building from the ground up.
Analytical: You make decisions based on data and outcomes.
Collaborative: You thrive working cross-functionally in fast-moving environments.

Nice To Haves

You’ve been an early/founding CSM or first CS hire and know what it means to build systems that scale.

Responsibilities

Own customer onboarding, ensuring a seamless handoff from sales and strong initial adoption.
Serve as a trusted advisor to customers, helping them integrate Alex into their hiring processes.
Partner closely with Engineering and Sales to communicate customer feedback and influence product roadmap priorities.
Monitor account health, identify risks, and drive proactive retention and expansion efforts.
Work directly with founders and leadership, gaining exposure to all aspects of a fast-scaling AI startup.