Provider Success Manager
About The Position
This role is for builders. As a Provider Success Manager, you’ll recruit, activate, and coach small business owners, helping them succeed while strengthening the marketplace. If you’re proactive, organized, and thrive in fast-moving environments, we want to meet you. The Provider Success Manager is responsible for recruiting, onboarding, and supporting Moving Help service providers (“Moving Helpers”) to ensure a strong, reliable marketplace. This role focuses on activating providers in high-demand markets, educating them on platform rules and expectations, and helping them succeed long-term. You’ll work closely with independent business owners, guiding them through onboarding, answering questions, and coaching them on best practices that lead to more bookings and better customer experiences. This position will be responsible for the following states: Alabama Arkansas Florida Georgia Illinois Indiana Kentucky Louisiana Michigan Mississippi Missouri Ohio Oklahoma Tennessee Texas Wisconsin
Requirements
- Background in sales or recruitment a plus
- Previous Moving Industry experience preferred, but not required
- Excellent communication skills, both verbal and written
- Proficiency in Microsoft Office Suite of Products including Word, Excel and Outlook
- Excellent leadership and decision-making skills
- Ability to multitask and work efficiently under pressure
- Strong analytical and problem-solving skills
- Capable of remote training and mentoring people from different backgrounds using phone, email, or other communication tools
- Highly organized and detail-oriented
- Tech-savvy and comfortable navigating multiple software platforms, with confidence learning new programs and internal tools
Responsibilities
- Identify geographical areas that lack sufficient coverage of service providers within their assigned region, increasing number of applications received, and ensuring an expedient activation process.
- Planning and executing actions and/or communications with leads, U-Haul executives and Team Members will require accuracy, dependability, and consistency.
- Travel may be required.
- Recruit Moving Helper service providers in markets where coverage is needed
- Guide providers through the application, onboarding, and activation process
- Educate providers on marketplace rules, policies, and performance expectations
- Train providers on how to succeed on the platform (availability, communication, reviews, cancellations)
- Monitor provider performance and offer coaching to improve results
- Partner with internal teams to maintain marketplace quality and reliability
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
