Success Engineer

Veeam Software

2d•Remote

About The Position

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. You will partner with Customer Success Engineers (CSEs) and Account Executives (AEs) to drive customer outcomes around the Veeam Data Platform (VDP). You’ll lead readiness checks, data modeling, and risk conversations with CISO/CIO stakeholders, while monitoring telemetry and maturity against the Veeam Data Resilience Maturity Model (DRMM) to optimize posture and identify expansion opportunities.

Requirements

Experience with and deep level understanding of Veeam products and/or similar technologies/backup methodologies
Experience with and deep level understanding of virtualization technologies such as VMware and Hyper-V
Industry-based experience in storage, network and/or cloud-based technologies strongly desired
Experience working with monitoring tools and frameworks strongly desired
Experience in data life-cycle management strongly desired
Knowledge of deployment of software solutions into complex environments
Excellent verbal and written communication skills; must be able to articulate technical concepts in writing as well as present to groups in person or remotely
Demonstrated ability to engage CISO/CIO stakeholders on risk, resilience, and modernization roadmaps.
Hands-on experience with solution design, POCs, telemetry monitoring, and maturity modeling (DRMM familiarity is a plus).
Strong communication, stakeholder management, and cross-functional collaboration skills.
VMCE certification (can be completed after joining)
Bachelor’s degree in Computer Science, Electrical Engineering, or a related technical field; advanced degree is a plus.
Ability to adapt to changes in roles and responsibilities

Nice To Haves

Other Industry relevant professional certifications are desirable

Responsibilities

Run readiness checks and lead data modeling to validate solution design and accelerate decisions.
Monitor attack surfaces and vulnerabilities (including DRMM scoring), track telemetry or recurring inspection signals, report trends, and capture potential health checks.
Identify and articulate expansion opportunities; review consumption trends and schedule checkpoint reviews (with or without AE coordination).
Engage CISO/CIO stakeholders for risk, status, and opportunity discussions; synthesize inputs from account health and CSE-led QBRs.
Support AEs on in-depth VDP technical topics and expansion motions; influence roadmap priorities with CSE counterparts.
Operate as a pooled resource covering Enterprise and Commercial-Named accounts (generally $100K+ ARR), typically at a 1 Success Engineer to 6–8 CSE coverage ratio.
Note: Not the primary owner for Onboarding motions nor directly responsible for Renewals
Guide customers with technical best practices, product how-to, product updates, and/or educating customers to maximize their product value
Assist with the continued education and enablement of colleagues with ongoing product changes and technology advancements
Work closely with internal Product Management to provide customer feedback and articulate feature requests

Benefits

Unlimited paid time off, 12 paid holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
Medical, dental, and vision coverage starting on your first day
Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
401(k) retirement plan with company matching contributions
Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
AirVet: 24/7 virtual veterinary care at no cost
Legal services, identity protection, and supplemental health insurance options
Tax-advantaged spending accounts for healthcare, dependent care, and commuting
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning