PT Success Coach

Johnston Community College•Main Campus - Smithfield, NC

10d•Onsite

About The Position

The Part-Time Success Coach is responsible for providing proactive, holistic, and student-centered support to help students succeed academically, socially, and personally. This position assists students in navigating program requirements, exploring educational and career goals, and understanding transfer credit processes. The Success Coach works collaboratively with the full-time advising team to promote student engagement, retention, and academic achievement.

Requirements

Bachelor’s degree in education, psychology, counseling, or a related field from an accredited college or university.
Two years of experience in an educational setting.
Ability to present ideas and concepts orally and in writing to a diverse audience and adapt communication style to that audience.
Ability to translate College purpose, values, and vision into organizational action.
Ability to read and comprehend instructions.
Ability to analyze problems, identify solutions and take appropriate actions, resolve problems using independent judgment and decision-making processes.
Ability to work independently while contributing to the team environment.
Ability to multitask and organize, prioritize, and follow multiple projects and tasks through completion with an attention to detail.
Ability to listen to issues, synthesize information, and reach sound conclusions.
Proficient in Microsoft Word and Excel, and other software as deemed necessary.

Responsibilities

Assist special credit students by reviewing and processing transcripts, evaluating transfer coursework, and registering students for appropriate courses.
Respond to drop-in student questions regarding transfer credit, course equivalencies, and academic requirements.
Accurately document, maintain, and track all student interactions, information, and progression through the Customer Relations Management system and other student information systems.
Provide one-on-one coaching sessions focused on academic planning, program requirements, time management, goal setting, and personal development.
Monitor academic progress and intervene early when students show signs of academic difficulty or disengagement.
Inspire, coach, and advise a caseload of assigned students and track outreach, meetings, and progress
Use data analytics to identify at-risk students and develop strategies to support them.
Participate in orientation, registration, and other campus events related to student engagement and success.
Collaborate with SEM team, faculty, tutors, and other student service areas to support retention, persistence, and graduation goals.
Provide guidance and referrals to students for appropriate services, including tutoring, counseling, financial aid, and career services.
Help students clarify educational, career, and personal goals and develop plans to achieve those goals.
Refer students to appropriate campus departments, resources, and support services based on individual needs.
Communicate effectively with students, faculty, and staff to support student success initiatives.
Collaborate with full-time Success Coaches on professional development opportunities, advising best practices, and student support strategies.
Stay up to date on best practices in student coaching, advising, and support through professional development.
Maintain knowledge of federal and institutional policies and regulations pertaining to Federal Title IV, tuition assistance, VA (Veteran Affairs) benefits, payment plans, and billing system.
Other duties as assigned