Success Coach (3078)

GOODWILL INDUSTRIES OF SOUTH FLORIDA INC•Fort Lauderdale, FL

19d•$23 - $0•Hybrid

About The Position

Success Coach is responsible for implementing and conducting case management, services, and training for participants. Meet regularly (in-person or virtually) with participants to assess program progress, provide support, and offer constant encouragement. Provide meaningful coaching opportunities to help program participants develop problem-solving skills, life skills, and learn to set priorities and identify their values. Provides career navigation, coaching, and stabilization resources to facilitate positive outcomes for participants seeking to advance in career opportunities. Responsible for delivering holistic and comprehensive strength-based case management. Complete a comprehensive strength discovery assessment that provides quality information about each participant’s strengths, family supports, academic challenges, risks, and barriers to success, covering multiple domains, e.g., individual, family, school, and community. Provide support services to enhance program participants' successes, such as community referrals, sending employment opportunities, and job retention coaching. Conduct individualized goal development, long-term plans, and progress monitoring. Meet with each participant weekly or bi-weekly based on needs identified in the assessment. Meet with parents/caregivers to establish rapport and then, as needed, to provide support and connection to services. Be available evenings and weekends to meet with participants and families. As needed. Support participant in creating clearly stated academic, training, and personal goals that address risk factors identified during the assessment process, which may include review of the results of the PYDI assessment tool. Document the progress participants make toward meeting their goals and work with the participant to develop new goals as needed. Collaborate with community partners to address challenges, advocate on behalf of participants, and connect to services such as training. Monitors and evaluates participants’ progress; provides guidance and coaching to help participants resolve issues and remain motivated to obtain and maintain employment. Ensure participant information is timely entered into the appropriate form, database, or report and maintain confidentiality requirements. Comply with the agency’s policy and procedures and Commission on Accreditation of Rehabilitation Facilities standards. Performs other duties as assigned.

Requirements

Bachelor’s degree in education, social work, counseling, psychology, or related field preferred or equivalent years of direct experience in case management.
Minimum 1 year of experience working with participants and families recommended.
Strong counseling and coaching skills.
Excellent interpersonal and written communication skills.
Computer literate.
Excellent organization, communication, and interpersonal skills.
Must have the ability to establish and maintain good working relationships with community partners.
Must be flexible, multi-task oriented, and able to prioritize job duties with minimal supervision, including flexibility in work hours.
Must exercise discretion and confidentiality at all times.
Must attend required meetings.
Must have good written and computer skills necessary to perform job duties.
Must follow all safety procedures and correct safety issues, if possible.
Must have a valid driver’s license and have access to a reliable vehicle.
Able to operate a computer and MS Office software, including Word and Excel.
Ability to work independently with minimal supervision.
Responds appropriately to supervision.
Ability to listen to and understand information and ideas presented through spoken words and sentences, and communicate information and ideas in speaking so others will understand.
Demonstrates responsible behavior, initiative, effort, and commitment towards completing assignments efficiently.
Demonstrate problem-solving skills and pay attention to detail.
Ability to read, write, and communicate effectively in English.
Ability to apply concepts such as basic arithmetic calculations, fractions, percentages, ratios, and proportions to practical situations.
Presents numerical data effectively.
Maintains high standards of ethical conduct, exhibits honesty and integrity, and refrains from theft-related, dishonest or unethical behavior.
Works with integrity and maintains confidentiality.
Prioritize and plan work activities, use time efficiently, and develop realistic action plans.
Accepts responsibility and demonstrates responsible behavior, demonstrates initiative and tenacity; Works with minimal supervision and is dependable.
Follows all corporate policies and procedures, Occupational Safety and Health Policies and Procedures, and responds to management directions.
Maintain a professional demeanor with participants, staff, and other professionals.
Project a positive image of Goodwill.
Reacts well under pressure and accepts responsibility for own actions.
Follows through on commitments.
Demonstrates accuracy, completeness, and neatness.
Look for ways to improve and promote quality.
Applies feedback to improve performance.
Monitors own work to ensure quality.
Produces the amount of work assigned by the manager in an efficient and timely manner.
Report to work on time as scheduled and on time and remain on the job throughout regular work hours.
Notify supervisor of lateness, absence, or if an urgent reason for leaving work arises.
Commit to long hours for work when necessary to reach goals; Complete tasks on time or notify supervisor of an alternate plan.
Works and interacts with others to accomplish overall group goals; solicits feedback to maximize results.
Observes safety and security procedures; Reports any safety deficiency to the immediate supervisor.
Uses equipment and materials properly.
Knows what “Material Safety Data Sheets” are and where they are kept.
Dress in appropriate business attire.
Professionally conducts self, takes initiative, is dependable, accurate, and takes pride in work.
While performing the duties of this job, the employee is regularly required to stand, walk, talk, hear, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, and crouch.
Carry, push, and pull.
Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
In accordance with federal regulations, this position requires successful completion of a Clearinghouse background check prior to employment.
All candidates must be registered with the FL Clearinghouse | Florida Agency for Health Care Administration https://info.flclearinghouse.com/) and provide consent for the employer to access their records.
Employment is contingent upon a clear record and ongoing compliance with all applicable regulations.

Nice To Haves

Experience may be considered instead of education at the discretion of the Vice President of Mission Services.
Additional Experience for Lead Success Coach: Minimum of 2 years’ experience as a case manager.
Experience with wrap-around services.
Experience in using various career exploration tools and assessments.
Experience in assessing work experience, educational attainment, transferable skills, aptitudes, abilities, needs, interests, readiness for employment, and barriers that hinder employment, highly desired.
Bilingual (English/Spanish) highly desirable.
Experience providing career coaching/counseling to diverse adult populations across the full career development lifespan to include career assessments, career exploration, career decision-making, resumes, interview strategies, job search strategies, etc.
Spanish/ French-Creole is a plus, but not required.

Responsibilities

Provides career navigation, coaching, and stabilization resources to facilitate positive outcomes for participants seeking to advance in career opportunities.
Responsible for delivering holistic and comprehensive strength-based case management.
Complete a comprehensive strength discovery assessment that provides quality information about each participant’s strengths, family supports, academic challenges, risks, and barriers to success, covering multiple domains, e.g., individual, family, school, and community.
Provide support services to enhance program participants' successes, such as community referrals, sending employment opportunities, and job retention coaching.
Conduct individualized goal development, long-term plans, and progress monitoring.
Meet with each participant weekly or bi-weekly based on needs identified in the assessment.
Meet with parents/caregivers to establish rapport and then, as needed, to provide support and connection to services.
Support participant in creating clearly stated academic, training, and personal goals that address risk factors identified during the assessment process, which may include review of the results of the PYDI assessment tool.
Document the progress participants make toward meeting their goals and work with the participant to develop new goals as needed.
Collaborate with community partners to address challenges, advocate on behalf of participants, and connect to services such as training.
Monitors and evaluates participants’ progress; provides guidance and coaching to help participants resolve issues and remain motivated to obtain and maintain employment.
Ensure participant information is timely entered into the appropriate form, database, or report and maintain confidentiality requirements.
Comply with the agency’s policy and procedures and Commission on Accreditation of Rehabilitation Facilities standards.
Performs other duties as assigned.