Success Coach Supervisor

Jewish Family and Community Services of Pittsburgh•Pittsburgh, PA

1d•Onsite

About The Position

The Success Coach Supervisor provides leadership, supervision, and program oversight for a team of Success Coaches supporting adults working toward economic stability and mobility. This role ensures high-quality, strength-based service delivery grounded in human services frameworks considering environmental and structural inequities, the social determinants of health, fidelity to program models, and consistent outcomes across communities. This position will also be responsible for maintaining Success Coach fidelity to JFCS’s Catalyst for Economic Mobility initiative. Participants in JFCS career preparation and support programs who meet program eligibility requirements may receive a stipend for up to 18 months through the Catalyst for Economic Mobility. This stipend will allow them to achieve greater financial stability as they build toward the future. Success Coaches will guide participants enrolled in the Catalyst for Economic Mobility through “light touch” support and barrier reduction in addition to support with goal setting and resource navigation. The Supervisor supports staff not by directing every step, but by creating the conditions for strong practice through reflective supervision, skill-building, quality monitoring, and thoughtful problem-solving. This position balances clinical oversight, staff development, and operational accountability while centering dignity, client ownership, and long-term impact.

Requirements

Bachelor’s Degree in social work, education, or related field
Strong administration, management, training, and organization skills.
Minimum 3 years of experience with case management, service coordination and a program monitoring background.
Experience with quality assurance reports.
Substantial ability to effectively interact with people of various cultural backgrounds and ability to respond appropriately to the cultural characteristics of the clients.
Excellent team player with organizational and communication skills.
Willingness to work in the field, car, and ability to maintain PA driver’s license and auto insurance required.
Strong computer skills, particularly Word and Excel required
Prior experience using data and tracking systems is strongly preferred.

Nice To Haves

Master’s degree preferred

Responsibilities

Provide leadership, supervision, and program oversight for a team of Success Coaches.
Ensure high-quality, strength-based service delivery.
Maintain Success Coach fidelity to JFCS’s Catalyst for Economic Mobility initiative.
Support staff through reflective supervision, skill-building, quality monitoring, and problem-solving.
Balance clinical oversight, staff development, and operational accountability.
Collaborate with Directors and staff to ensure referral information is complete and assign clients.
Provide regular individual and group supervision to Success Coaches.
Support staff in identifying challenges and opportunities for clients.
Monitor staff workload, caseload balance, and performance.
Participate in hiring, onboarding, training, and ongoing professional development of coaching staff.
Foster a supportive, inclusive team culture.
Ensure the program is delivered consistently across communities and aligned with the established framework.
Monitor fidelity to core program components.
Review case notes, service plans and documentation for quality, completeness, and adherence to program standards.
Identify variations in quality or adherence and provide targeted coaching or corrective support.
Support adaptations that respond to client needs while preserving core program principles.
Provide consultation and guidance on complex client situations, barriers, and system navigation challenges.
Support direct reports in maintaining healthy boundaries.
Support staff in making effective warm referrals and maintaining strong relationships with community partners.
Ensure services remain client-centered, culturally responsive, and grounded in dignity and respect.
Step in to support direct service delivery as needed.
Support staff participation in the development of coaching skills, motivational interviewing, and strength-based models.
Reinforce learning through supervision, observation, and feedback.
Identify training needs.
Maintain knowledge of pertinent resources and systems.
Promote continuous learning and reflective practice.
Ensure timely, accurate, and consistent documentation in the program’s case management system (Apricot).
Monitor data quality to support outcome tracking, reporting, and funder compliance.
Generate program reports for funders and external communications.
Collaborate with leadership to review program outcomes and identify areas for improvement.
Ensure compliance with ethical standards, confidentiality requirements, data privacy regulations, and mandatory reporting laws.
Serve as a liaison between frontline staff and program leadership.
Contribute to program planning, improvement efforts, and cross-department collaboration.
Build and maintain relationships with community partners.
Collaborate with JFCS Development staff to generate program reports and respond to data requests.