Success Coach/Recruiter, HEP Program (Part-Time)

Pitt Community College • Main Campus, NC

7d • Hybrid

About The Position

Under general supervision, the Success Coach/Recruiter provides front-line support, registration, clerical coordination, and customer service for the High School Equivalency Program (HEP). Supports recruitment and outreach to identify, inform, and enroll eligible students across the College’s service area. The role maintains plans/executes recruitment presentations, partnerships, and campaigns, including bilingual information where appropriate while also facilitating career exploration and some career advising for students. The position works regularly with individuals who may not speak English. This is a part-time, up to 29 hours per week position.

Requirements

• Associate degree
• At least two (2) years of experience in student recruitment, advising, retention, case management, community outreach, education, workforce development or a closely related field
• Valid driver's license required OR equivalent combination of education and experience which provides the required skills, knowledge, and abilities may be considered
• Maintains knowledge of HEP grant requirements, the communities served by the HEP grant, and current developments in adult education, student support, and related initiatives.
• Demonstrates exceptional organizational skills in managing schedules, appointments, student contacts, recruitment activities, events, follow-up tasks, deadlines, and required documentation.
• Strong verbal, written, interpersonal, and presentation skills.
• Ability to explain program requirements and services clearly to individuals with varying levels of English proficiency.

Nice To Haves

• Bachelor's degree
• Bilingual (Spanish-English)
• Experience working with migrant communities, underserved populations, grant-funded programs, adult education, and/or community college student support services

Responsibilities

• Plan, coordinate, and deliver recruitment and outreach activities; conduct presentations to local/regional entities to recruit eligible HEP students.
• Provides case management, advising, and retention support through regular communication, barrier resolution, referrals, appointment scheduling, and ongoing follow-up.
• Maintain an active outreach presence; develop and distribute recruitment flyers/brochures; support social/media messaging.
• Conduct intake conversations, help to determine eligibility, and assist with creation/maintenance of student portfolios.
• Build and sustain partnerships with community organizations, employers, schools, churches, and service agencies.
• Provide group/individual information sessions; share program, admissions, and support services information; make timely follow-ups.
• Coordinate student development activities and collaborate with staff supporting counseling, tutoring, and placement.
• Assists students in developing academic, career, and transition goals and connects them with appropriate college, workforce, and community resources.
• Travel within the College service area; participate in local/state trainings relevant to HEP outreach and recruitment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree