Substitute Security Officer

LAWRENCE PUBLIC LIBRARY • Lawrence, KS

10d • Onsite

About The Position

Here’s a great opportunity if you are passionate about community safety, love interacting with a diverse public, and want to help maintain a welcoming, secure environment for everyone. If you’re a proactive, self-motivated professional who can keep a cool head in emergency situations, diffuse tense moments with tact, and provide excellent customer service, we’d love to meet you!

Requirements

• High school diploma or GED and moderate experience working in a security or intermediate protective service role (or an equivalent combination of education and experience).
• Strong written and oral communication skills, with a proven ability to meet the public, discuss rules and complaints tactfully, and maintain friendly, helpful relationships with staff and the general public.
• The self-motivation to work independently with little to no direction, and the ability to think and act quickly, effectively, and responsibly in unexpected or emergency situations.
• A general knowledge of safety and security practices, standard computer hardware/software, and two-way radio operations, alongside a readiness to learn standard library policies and routines.
• Must successfully pass a criminal background check prior to employment.
• Expectation to complete all departmental safety, security, and CPR/AED training upon hire.
• Ability and willingness to work nights and weekends when needed to fill in for security staff; ability to work each Sunday 2-6 p.m.

Nice To Haves

• Previous security experience in a public-facing, customer service-oriented environment like a library, school, or community center.
• Active first aid, CPR, and AED certifications (training is provided, but a head start is always welcome!).
• Demonstrated comfort and experience working with culturally diverse communities and public patrons of all ages.

Responsibilities

• Patrol and monitor the library building and outside campus to ensure compliance with established behavior guidelines, helping to maintain a safe, welcoming, and quiet atmosphere.
• Identify and investigate security incidents, issue suspensions and bans according to established library policies, and utilize tech tools like the Google Suite, security cameras, and incident software to write clear reports.
• Manage the opening and closing of the library facility, verify that all patrons have exited safely at closing time, and ensure all doors and entrances are locked and fully secured.
• Calmly diffuse tense situations, provide basic first aid and CPR/AED assistance during medical emergencies, and coordinate or initiate calls to police or emergency personnel when additional help is needed.
• Act as the designated Person-In-Charge with added authority to manage security, safety, and operational issues when supervisory staff are not on-site or are unavailable.
• Greet patrons, assist with general questions, manage the library’s lost and found retrieval system, and respond to inquiries, complaints, concerns, and suggestions with professionalism and courtesy.

Benefits

• An engaging, active role where no two days are the same, allowing you to make a direct positive impact on community safety and comfort.
• A supportive team environment.
• Paid professional training provided upon hire and on an ongoing basis to build your departmental safety, security, first aid, and CPR/AED expertise.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED