Substitute Core Agent
About The Position
The Four Seasons Hotel New York Downtown is seeking a Substitute Core Agent who shares a passion for excellence and infuses enthusiasm into everything they do. This role offers the opportunity to shape guest experiences by providing exceptional knowledge and service in support of world-renowned hotels. The Substitute Core Agent will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect, and having a passion for providing exceptional client experiences. This role is vital to the success of the hotel, allowing the individual to shape their work environment by contributing new ideas, offering solutions, and collaborating with all departments. In return, employees receive the same level of care expected to be shared with them, backed by an impressive Employee Value Proposition. The position reports to the Core Manager, and work authorization for the location is required.
Requirements
- Affinity for guest service.
- Experienced customer service professional.
- Excellent phone skills.
- Ability to multitask.
- Problem-solving skills.
- Passion for service and hospitality.
- Willing team player.
- Comfortable with computer systems.
- Excellent personal presentation.
- Excellent interpersonal skills.
- Pleasant voice.
- Positive attitude.
- Fluency in reading, writing, and spoken English.
- Solid food and beverage knowledge.
- Flexible schedule.
- Ability to work all shifts, weekends and holidays.
- Work authorization for the location is required.
Nice To Haves
- Ability to assume responsibility of the department in absence of a manager.
Responsibilities
- Selling the hotel and providing information to prospective guests.
- Capturing sales from incoming calls.
- Coordinating details of reservations for all Hotel Rooms, Spa, Restaurant/Bar, and Room Service.
- Ensuring guests are well looked after from the start.
- Ensuring that all communication channels operate flawlessly, including the hotel’s phone and paging system.
- Providing general information about the hotel and assisting callers.
- Responding to emergencies by connecting to the appropriate individuals by phone or radio.
- Acting as the friendly and courteous voice of Room Service and the Housekeeping Team.
- Acting as an authority on all available food menus, including daily specials, alternative cuisine, and all beverage lists.
- Making recommendations to accommodate guests’ preferences and dietary restrictions.
- Overseeing the entire sequence of service ensuring guest accommodations, calls, food and beverage orders, and housekeeping requests are correctly processed and carried out within the stated delivery time according to Four Seasons Standards.
- Assuming responsibility of the department in the absence of a manager.
Benefits
- Robust benefit plan
- Opportunities to build a successful career with global potential
- Opportunity to engage in diverse and challenging work
- Sense of pride in work well done
- Recognition for excellence
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
