Substance Use Disorder Services (SUDS) Operations Assistant

Penobscot Community Health Care•Brewer, ME

23h•$41,600 - $59,405•Onsite

About The Position

The Substance Use Disorder Services (SUDS) Operations Assistant plays a key role in supporting patients, providers, and care teams throughout the recovery journey. This position helps strengthen program operations through patient outreach, schedule coordination, collaboration with internal departments and community partners, and support for recovery-focused services. The ideal candidate is organized, compassionate, and committed to helping individuals access and remain engaged in care.

Requirements

High School Diploma or equivalent required.
2 years of experience working in an outpatient healthcare setting required.
2 years of experience of schedule management experience required.
Up-to-date training and certification in Healthcare Provider Basic Life Support issued by American Heart Association, American Red Cross or American Health & Safety Institute. Must obtain within 2 weeks if not current at hire.

Responsibilities

Support patients in navigating treatment, accessing resources, and staying connected to care and support.
Serve as a point of contact for patients and providers, coordinating appointments, program requirements, and ongoing engagement in services.
Partner with providers, nurses, social workers, recovery coaches, and community organizations to support comprehensive, patient-centered care.
Assist with schedule management, patient outreach, referrals, prior authorizations, reporting, and other operational functions.
Participate in recovery-focused initiatives and collaborate with community partners to strengthen support systems for individuals in treatment.